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This article applies to selling in: United States

Refunding shipping cost

The cost of return shipping may be your responsibility. For example, if you ship an incorrect or damaged product, you cannot deduct the original shipping or return shipping costs from the refund. You must provide a full refund to the buyer.

For more information, see Issue refunds and concessions for seller-fulfilled orders.

For Sellers who have opted into Free Returns, you will also not be able to deduct the return shipping fee for in policy returns. To learn more, go to Free returns for seller-fulfilled orders.

For customer-fault returns, for example, accidental order or better price available, you can deduct the cost of return shipping from the refund. For more information, go to Issue refunds and concessions for seller-fulfilled orders.

For a full list of customer-fault and seller-fault reason codes, see Return reason codes for Prepaid Returns.

For Fashion Items, see Free Returns of Fashion Items for Seller Fulfilled Orders for more details.

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