Sell on Amazon Sign in
This article applies to selling in: United States

Request exemption from prepaid returns for Seller-fulfilled orders

You can request exemptions for certain SKUs from prepaid returns.

Request exemption from a prepaid return

  • Go to your Returns Settings page and then click Manage Return Templates.
  • Download the Prepaid Returns Exemption template and follow the instructions in the file.
  • Choose the appropriate reason code for your exemption.
  • Save the template as a tab delimited (*.txt) file. Ensure you save the file while the PrepaidExemptions tab is displayed.
  • Upload your (*.txt) file.

Request exemptions in bulk


  1. Identify whether your SKUs falls under one of the categories listed on the Prepaid returns for seller-fulfilled orders Help page under Customer returns exemptions.
  2. Download the Prepaid Returns Exemption template.
    • Follow the steps under the Instructions tab to prepare your Prepaid Returns Exemption template.
    • Indicate the exemption reason code the SKU falls under.
    • Once you have completed the PrepaidExemptions tab in the template, ensure that no Excel filters are applied, and then save the template. Save as an Excel workbook file in an accessible location on your computer. This will allow you to make changes after uploading the template.
    • Save the template as a tab delimited (*.txt) file in order to upload the file. Ensure that PrepaidExemptions is the tab displayed before you save.
      Note: The exemption request will not go through properly if you save and upload any other tab.
  3. Go to your Returns Settings page.
    • Click the Manage Return Templates link.
    • Upload your PrepaidExemptions tab delimited (*.txt) file that you saved before.
      Note: While your exemption request is pending being validated, the SKU will be set to its default returns. If the exemption is approved, the SKU will be exempted from prepaid returns policies. If the exemption is rejected, the SKU will be subject to a prepaid return policies.

Exemption request status

You can check the status of all your exemption requests in Seller Central. To download your Prepaid Returns Exemptions Status report:

  1. Go to your Returns Settings page and then click Manage Return Templates.
  2. Go to Status report and then select Prepaid Returns Exemption from the dropdown.
  3. Click Request Reports.
  4. Once the report has finished processing, click the Download Report to view the status of your SKUs.

SKU opt-in for prepaid returns

If you have successfully exempted a SKU out of the prepaid returns requirement, you can opt it back in for any reason. To opt a SKU back into prepaid returns, simply submit the request. This change will take effect immediately.


  1. Enter SKUs that have been previously approved for an exemption under the PrepaidExemptions tab in the Prepaid Returns Exemption template.
  2. Mark "Yes" in Pre-Paid Label column (B). Leave other columns blank.
  3. Save the template as a Text (tab delimited *.txt) file.
  4. Go to the Returns Settings page and then click on the Manage Return Templates link.
  5. Click on Select File under the Upload file section to upload your Exemption Request File.

For more information on this process, review the Instructions tab on the Prepaid Returns Exemption template.

Note: If a product falls into the Ineligible Returns category, the return will not receive a prepaid label, regardless of the SKU being opted in or out.

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates