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This article applies to selling in: United States

Ineligible items for prepaid returns

Amazon does not always provide prepaid return shipping labels for auto-authorized returns. Exceptions include the following scenarios:

  • The customer's address is outside of the U.S.
  • The seller's return address is outside of the U.S.

    For more details about Amazon's international returns policy, see Customer returns for international sales.

  • Items that weigh more than 150 lbs, have a length greater than 108 inches, or have a length + girth greater than 165 inches. See how to measure length + girth.
  • Items classified as dangerous goods.
    Note: Amazon will issue prepaid return shipping labels for items containing lithium ion (UN3481) or metal (UN3091) batteries if the customer and seller addresses are located in the contiguous 48 states (and not from Hawaii, Alaska, Puerto Rico, etc.)

When a return is auto-authorized, we will provide the buyer your address, without postage. We will send you a notification through Manage Returns, to complete a manual review at your discretion. Contact the customer to coordinate the return and issue a refund if appropriate. You can also issue your own prepaid return label to the customer.

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