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This article applies to selling in: United States

Returnless refunds

Returnless refund takes place when you issue a refund and let buyers keep the product. You can either automatically issue a returnless refund via rules you define or you can work with the buyer via messaging for a specific return. There are two ways to configure returnless refunds:

Offer returnless refunds for returns that meet certain criteria

  1. Go to Settings in Seller Central and then click Return Settings.
  2. Click the Returnless Refunds tab.
  3. Click Add New Rule, enter the price range, optionally select the product categories and reasons for return, and then click Save. The newly configured rule will apply to all orders from that time forward.

    To edit an existing rule, click on the rule, choose Edit, modify the settings, and click Save.

    To delete a returnless refund rule, click on the rule, click Delete, and confirm you want the rule deleted.

Note: All orders placed while a rule was active will still have the rule applied.

Offer returnless refunds for specific SKUs

You can also offer returnless refunds for specific products in your inventory.

  1. Go to the Returns Settings page and then click Return Attribute Overrides.
  2. Click on Download template.
  3. Follow the steps under the "Instructions" tab of the template.

    To enable returnless refunds for specific SKUs, enter the "RETURNLESS_REFUND" prepaid label exemption code in this template.

  4. Upload the file on the Return Attribute Overrides page after completing the template.

To see which SKUs you have enabled returnless refunds for, download the Exemptions report in your Return Reports. Click on View reports and you can generate one-time report. Refer to Request exemption from automatic return approvals for additional information.

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