A returnless resolution takes place when you issue a refund or replacement
and let buyer keep the product. You can either automatically issue a returnless
refund/replacement via rules you define, or you can work with the buyer via messaging
for a specific return. There are two ways to configure returnless resolutions:
Offer returnless resolutions for returns that meet certain criteria
Go to Settings in Seller Central and then click Return Settings.
Click the Returnless resolution tab.
Click Add new rule, enter the price range, optionally select the product
categories and reasons for return, and then click Save.
The newly configured rule will apply to all orders from that time forward.
edit an existing rule, click on the rule, select
Edit, modify the settings, and click
To delete a returnless resolution
rule, click on the rule, click Delete, and confirm
that you want the rule deleted.
Note: All orders placed while a rule was active will still have the rule applied.
Offer returnless resolutions for specific SKUs
You can also offer returnless resolutions for specific products in your inventory.
Go to the Returns
settings page and then click Return attribute
Follow the steps under the Instructions tab of the
To enable returnless resolutions for specific SKUs, enter the
"RETURNLESS_REFUND" prepaid label exemption code in this
Upload the file on the Return attribute overrides
page after completing the template.
To see which SKUs you have enabled returnless refunds for, download the
Exemptions report in your Return
reports. Click View reports to generate a
one-time report. For more information, go to Request exemption from
automatic return approvals.
Effective May 25, 2021, if you are fulfilling customer orders in the US from
outside the US, you must provide Amazon with a valid US return address (for items
under $25). Amazon will use this address to generate prepaid return labels for
customers on eligible return requests. If a US return address is not provided,
Amazon will issue the customer a refund for eligible returns without requiring the
item to be returned (Returnless Refund). Our International Returns Provider on the
Solution Provider Network
may be able to
help if you do not have a local return address.