Returnless refund takes place when you issue a refund and let buyers keep the product. You can either automatically issue a returnless refund via rules you define or you can work with the buyer via messaging for a specific return. There are two ways to configure returnless refunds:
To edit an existing rule, click on the rule, choose Edit, modify the settings, and click Save.
To delete a returnless refund rule, click on the rule, click Delete, and confirm you want the rule deleted.
You can also offer returnless refunds for specific products in your inventory.
To enable returnless refunds for specific SKUs, enter the "RETURNLESS_REFUND" prepaid label exemption code in this template.
To see which SKUs you have enabled returnless refunds for, download the Exemptions report in your Return Reports. Click on View reports and you can generate one-time report. Refer to Request exemption from automatic return approvals for additional information.