To restore your eligibility, you may have to provide us with a plan of action that includes a root cause analysis of the performance issues and a description of how you will address these issues within a defined time period.
If we have previously revoked your eligibility to offer One-Day Delivery and you continue to fail to meet the requirements for One-Day Delivery for the trailing 90 days, we might remove you from Premium Shipping options, and your status will change to Restricted in the Premium shipping eligibility tool. You can generate detailed performance reports from the Customer metrics page. Send us a plan of action that includes a root cause analysis of the performance issues and a plan to address these issues within a defined time period. Send your plan of action by responding to the Performance Notification in your Account Health dashboard. If our team approves your plan of action, we'll restore your eligibility to offer Premium Shipping options.
For more information about the plan of action process, go to Submit a plan of action for Premium Shipping options.