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This article applies to selling in: United States

Why am I not eligible for One-Day Delivery?

If your current status on the Premium Shipping Eligibility tool shows your status as Not eligible, it is because one or more of your performance metrics is below the required threshold. During this time, we'll deactivate the One-Day Delivery option on your offers for 30 days.

If you meet the performance metrics after that time, we'll reactivate the shipping option, and your status on the Premium Shipping Eligibility tool will change to Eligible. However, you must continue to meet the performance requirements, or you will lose One-Day Delivery eligibility once again.

For more information, see One-Day Delivery "Not eligible" status and Restore One-Day Delivery eligibility. Go to Qualify for One-Day Delivery to learn more about your eligibility.

Note: Only metrics for seller-fulfilled orders appear on the Premium Shipping Eligibility tool. We use these to calculate your eligibility to offer Two-Day Shipping. Metrics on the Premium Shipping Eligibility tool might differ from Account Health because Account Health is a combination of seller-fulfilled and Amazon-fulfilled metrics. Performance metrics are calculated and recorded once a day. Metrics on recent orders might not appear on this page for at least 24 hours.

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