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This article applies to selling in: United States

Two-Step Verification FAQ

Is Two-Step Verification required?

Yes, all users accessing Seller Central must have Two-Step Verification enabled on their login to access their Seller Central account. Seller Support Associates do not have the ability to make exceptions for any seller for this requirement.

Can I disable Two-Step Verification?

While it is possible to disable Two-Step Verification via your Advanced Security Settings page, you will be unable to log in to Seller Central until you re-enable it.

All users accessing Seller Central must have Two-Step Verification enabled on their login.

What is an authenticator app and where do I get one?

An authenticator app is a standalone software application that can be downloaded to a smartphone, mobile device (tablet, iPad, etc.), or your desktop computer. It generates a random code that can be used for Two-Step Verification. Authenticator apps do not have access to your Amazon login.

We recommend authenticator apps over other methods for receiving codes because there is no Internet connection required to generate the code. This makes them a great solution if you're on vacation or any other situation where you are unable to receive text messages or voice calls.

Authenticator apps are available on most smart phones, mobile devices, and personal computers – just search for "authenticator app" in the following app stores:

Apple App Store Google Play Store Windows Store

Additionally, you can find a number of different types of authenticator apps available for sale or download, including browser-based extension or add-ons, desktop applications, and USB-based authentication devices.

For more information, see Use an authenticator app for Two-Step Verification.

Why can't I receive my Two-Step Verification code via email?

Authenticator apps, SMS text, and phone calls are typically more secure methods than email. Due to the increasing number of cases where email accounts are compromised, Amazon has chosen to provide a higher level of protection for sellers. We do not support the use of email for sending Two-Step Verification codes.

The Two-Step Verification process requires you to enter your password, as well as a random code obtained from a device you have physical access to. If the code is sent through email, it can be accessed remotely, which bypasses the security benefit of the second step of verification.

How does Two-Step Verification work if multiple users access my seller account?

Since Two-Step Verification is tied to the login of the individual accessing the account, there should be no impact to your account as long as everyone accessing it has their own user account/login. If you have multiple people who access your selling account using the same login credentials, Amazon recommends that you set up a unique user login for each person accessing your account.

Sharing login credentials with multiple people creates the following problems:

  1. Can create a security risk. If somebody leaves your organization with your login credentials, they would have access to your Selling account and the associated buying account, including any credit card or personal information available there.
  2. Requires all users to have equal access to all devices. If the person who set up Two-Step Verification for your seller account isn't reachable, everyone who accesses the account would need to have access to both the primary and backup methods for receiving your code. Otherwise, all work on the account would need to stop until that person returns.

If you have multiple users who share the same user ID and password for Seller Central, we recommend setting up each user with secondary user permissions. For more information on how to do this, see Set user permissions. Once the secondary user permissions have been set up, these users will need to setup Two-Step Verification on their first login.

Will Two-Step Verification affect my Amazon buyer account?

Yes. Two-Step Verification is applied to the login of the user accessing your Seller Central account. If you use the same login to access the buyer account, you will be required to enter your Two-Step Verification code when you log into the Amazon retail site. If you don't want to have Two-Step Verification on the buyer account, you can open a separate Amazon account for buying. However, we recommend using Two-Step Verification on all of your accounts because it can help protect them from unauthorized access.

Will enabling Two-Step Verification affect my third-party connections? (For example, screen scrapers, integrators, or data aggregators.)

Two-step verification might affect some connections from third parties using screen-scraping technology to sign in to your account via a username and password. We encourage you to explore whether Marketplace Web Service (MWS) or Reports in Seller Central can provide the functionality for which you use a third party.

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