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This article applies to selling in: United States

Error code 300504

We could not access the media at URL !{imageUrl}. A 504 HTTP status code was received. Ensure that the URL is correct and the media is publicly accessible.

This error occurs when:

  • The server was acting as a gateway or proxy and did not receive a timely response from the upstream server.

Our systems try several times to retrieve the media from the specified URL, but in some cases, all attempts fail. To fix this error, try this:

  • Ensure that the media server is following HTTP protocol and returning the correct response code.
  • Check the network connection between the servers for connectivity issues.
  • Raise the timeout duration on the servers so that it does not time out as quickly.
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