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This article applies to selling in: United States

Error code 300060

We could not access the media at URL !{imageUrl}. Ensure that the URL is correct and the media is publicly accessible.

This error occurs when:

  • The media could not be accessed.

Our systems try several times to retrieve the media from the specified URL, but in some cases, all attempts fail. To fix this error, try this:

  • Ensure that the media server is following HTTP protocol and returning the correct response code.
  • Ensure that the file is accessible from a browser with a computer that is on a different network than the media server.

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