Prepaid returns for seller-fulfilled orders

1. Set up a default return address for your account. The selling on Amazon policy requires a US domestic address for the Prepaid Returns Label program. We will use this domestic address for all prepaid returns. To learn how to set up your default return address, see Set your default return address.
   Note: Sellers are required to provide a valid return shipping address. If returns are undeliverable due to an outdated or incorrect return address provided by you, then the returns will be deemed abandoned and Amazon may elect to dispose of them as appropriate (for example, by selling, recycling, donating, or otherwise disposing of it) and retain any proceeds that we may receive from the disposal.The continued use of an outdated or incorrect address for returns may result in a revocation of your right to sell on Amazon. To learn more, go to Returns, refunds, cancellations, and claims.
2. Maintain and update accurate weight and size information entered for products you sell. We calculate return shipping costs based on this information. Amazon will charge your seller account for the cost of the return shipping once the buyer ships the product. The costs for return shipments in each weight band are outlined on the Shipping costs for seller-fulfilled returns.
   Note: Sellers who have opted into Free Returns will not be able to deduct the return shipping fee for in policy returns. To learn more, go to Free returns for seller-fulfilled orders.

For handling refunds and cost of shipping, go to Refunding shipping cost and Shipping costs for seller fulfilled returns.

For Fashion Items, see Free returns on Fashion items for seller-fulfilled orders for more details.

• Settlement and Payments report: Each return shipping charge will be displayed in your Settlement and Payments reports, as shipping services purchased through Amazon. These costs will be separate from the order charges.
• Return reports: You will receive an email notification each time a customer requests a return and receives a prepaid shipping label. Additionally, you can download a report of all return requests you have received, including the status of each return, using Return Reports in Seller Central. Both the email and the report will include the Order ID, Tracking ID, Return Reason, Label Cost, Date Requested, RMA ID, and Comments.

• Handmade
• Amazon custom
• Sexual wellness
• Certified preowned watches
• Business, industrial & scientific supplies > Professional medical supplies
• Business, industrial & scientific supplies > Professional dental supplies
• Non-physical items (for example, warranties, digital software, or digital coupons)
• Items that are non-returnable by law and dangerous goods
• Heavy and bulky items

You can request exemptions from prepaid return labels only for SKUs that fall under the following categories:

• High Price Items: High-valued items (price exceeding $100) that need special shipping (for example, items that require special shipping insurance)

The exempted SKUs will be validated against the ASIN price and item condition across Amazon and the exemption reason code ‘HIGH_PRICE_GREATER_USD100’ to ensure it is rightly used. In addition, only active SKUs will be eligible for exemptions from prepaid return labels. You can view the status of your SKUs in Seller Central by going to the Inventory drop-down and selecting Manage Inventory.

Effective September 2, 2021, exemptions due to the below reason codes will not be supported:

• Requires special shipping: If the item cannot be shipped with a standard USPS or UPS shipping label (for example, dangerous goods)
• Too large or heavy: Heavy and bulky items where the shipping weight of the item exceeds 70 lbs or the combined dimension of length and girth exceeds 108 inches
• Returnless refunds
• Other

For details, go to Request exemption from prepaid returns for seller-fulfilled orders.

You can file an appeal if Amazon issued a refund on your behalf that you don’t believe should have been authorized.

For customer-returned damaged items: Provide appropriate photographic evidence linking the return to the purchased product when creating your claim. Also, attach all additional supporting documentation. For example, provide images of the damaged items, image of a non-damaged original item, image of the shipping label, Tracking ID, delivery proof, or any additional information necessary to review your claim.

For details, go to Reimbursement policy for Prepaid Return Labels (PRL) in the seller-fulfilled network.