Prepaid returns for seller-fulfilled orders

1. Set up a default return address for your account. The Selling on Amazon policy requires a US domestic address for the Prepaid Returns Label program. We will use this domestic address for all prepaid returns. From Settings > Account Info, access the Seller account information page. Go to the Shipping and Returns Information section, click Return Address, and then fill it out with the appropriate address.
2. Maintain and update accurate weight and size information entered for products you sell. We calculate return shipping costs based on this information. Amazon will charge your seller account for the cost of the return shipping once the buyer ships the product. The costs for return shipments in each weight band are outlined on the Shipping costs for seller fulfilled returns page.

• Settlement and Payments report: Each return shipping charge will be displayed in your Settlement and Payments reports, as shipping services purchased through Amazon. These costs will be separated from the order charges.
• Return report: You will receive an email notification each time a customer requests a return and receives a prepaid shipping label. Additionally, you can download a report of all return requests you have received, including the status of each return, using Return Reports in Seller Central. Both the email and the report will include the Order ID, Tracking ID, Reason Code, Shipping Cost, Date Requested, RMA, and Comments.

The following programs and categories are automatically exempt from prepaid returns:

• Handmade
• Amazon Custom
• Sexual wellness
• Certified Preowned Watches
• Business, Industrial & Scientific Supplies > Professional Medical Supplies
• Business, Industrial & Scientific Supplies > Professional Dental Supplies
• Non-physical items (for example, warranties, digital software, or digital coupons)
• Items that are non-returnable by law and dangerous goods
• Heavy and bulky items

You can request exemptions from prepaid return labels only for SKUs that fall under the following categories:

• HIGH_PRICE_GREATER_USD100: High-valued items (price exceeding $100) that need special shipping (for example, items that require special shipping insurance)

The exempted SKUs will be validated against the ASIN price and item condition across Amazon and the exemption reason code ‘HIGH_PRICE_GREATER_USD100’ to ensure it is rightly used. In addition, only active SKUs will be eligible for exemptions from prepaid return labels.

Effective September 2, 2021, exemptions due to the below reason codes will not be supported:

• REQUIRES_SPECIAL_SHIPPING: If the item cannot be shipped with a standard USPS/UPS shipping label (e.g., dangerous goods)
• TOO_LARGE_HEAVY: Heavy and bulky items where the shipping weight of the item exceeds 70lbs or the combined dimension of Length and+ Girth exceeds 108 inches
• RETURNLESS_REFUNDS
• OTHER

For details, see visit Request exemption from automatic return approvals.

Note: To offer returnless resolutions for specific SKU’s, go to Returnless resolutions (refunds/replacements).

Note: To configure multiple return addresses for specific SKU’s, visit Multiple return addresses.

You can file an appeal if Amazon authorized a return or refund on your behalf that you don’t believe should have been authorized.

For customer-returned damaged item: Please provide appropriate photo evidence linking the return to the purchased product when creating your claim. Also, attach all the necessary support documentation. For example, supportive images of the damaged items, image of the shipping label, Tracking ID, delivery proof or any additional information you see necessary to review your claim.

For details, visit Reimbursement policy for Prepaid Return Labels (PRL) in the Merchant Fulfilled Network (MFN).