Amazon authorizes US returns that fall within Amazon’s returns policy. We provide customers with prepaid return shipping labels on your behalf through Buy Shipping services. Seller-filed SKU exemptions will be automatically authorized, and will continue to be exempt from the Prepaid returns for seller-fulfilled orders, and you will have the option to upload a seller-paid label. Go to Return Settings in Seller Central to select the return label you would like to provide for exempt items.
Review the relevant sections to familiarize yourself with the specific details of prepaid returns.
|Item||Policy or requirements|
|Maintain account requirements||To provide prepaid return shipping, you must ensure that your account is properly enabled.
|The return process||You receive an email notification each time a customer requests a return and receives a prepaid return shipping label. Furthermore, the Manage seller-fulfilled returns tool in Seller Central will display all returns. For details, go to Manage seller-fulfilled returns.|
|Multiple return addresses||You can configure multiple return addresses for each of the marketplaces you offer listings. You can either configure a rule or specify SKUs for which you want different return addresses. For details, go to Multiple return addresses.|
|Returnless resolutions||You can offer returnless resolutions. This occurs when you issue a refund or replacement and let the buyer keep the product. If a buyer requests a return that is eligible for a returnless resolution, they will receive either a full refund or the option to receive a replacement item once they submit their return request. Even though you will not need to do anything to complete the request, you can still find these return requests in Manage Returns. You will no longer have to process refunds for these returns manually. For details, go to Returnless resolutions (refunds/replacements).|
|Return shipping||Either UPS or USPS provides return shipping for seller fulfilled orders through Buy Shipping
services. For details, go to Prepaid
return shipping carriers and Shipping costs for seller fulfilled
Important: We will charge your account for the return label cost only when the buyer returns the package to the carrier.
|Refunds and cost of shipping||For handling refunds and cost of shipping, go to Refunding shipping cost.|
|Reports for prepaid returns||All prepaid returns are recorded in your Settlement and Payments report and the Returns report.
|Ineligible items||Prepaid return shipping labels are not always provided for auto-authorized returns. For details, go to Ineligible items for prepaid returns.|
|Category Exemptions from prepaid returns labels||Several categories and subcategories
are automatically exempt from prepaid return labels.You do not
need to request exemptions for these categories.
|SKU Exemptions from prepaid return labels||
You can request exemptions from prepaid return labels only for SKUs that fall under the following categories:
The exempted SKUs will be validated against the ASIN price and item condition across Amazon and the exemption reason code ‘HIGH_PRICE_GREATER_USD100’ to ensure it is rightly used. In addition, only active SKUs will be eligible for exemptions from prepaid return labels. You can view the status of your SKUs in Seller Central by going to the Inventory drop-down and selecting Manage Inventory.
Effective September 2, 2021, exemptions due to the below reason codes will not be supported:
For details, go to Request exemption from prepaid returns for seller-fulfilled orders.
|Appeal a refund||
You can file an appeal if Amazon issued a refund on your behalf that you don’t believe should have been authorized.
For customer-returned damaged item: Provide appropriate photo evidence linking the return to the purchased product when creating your claim. Also, attach all the necessary support documentation. For example, supportive images of the damaged items, image of the shipping label, Tracking ID, delivery proof or any additional information you see necessary to review your claim.
Note: Per Restocking Fee Policy, for customer-damaged products, the reimbursement will be limited to a maximum of 50% of the order value of the product.
US selling partners are automatically enrolled into the Prepaid Return Label program.
Selling partners are responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, process a full refund to the customer and file a claim directly with the carrier to receive a reimbursement.
The shipping weight used to calculate the price of return shipping is the listed weight displayed on the Product Detail. However, if you have purchased a label through Amazon’s Buy Shipping Services for fulfilling your orders, we will use that weight instead. If there is no weight on the Product Detail and you have not used Buy Shipping services, we will default to 4.9 lb.
If the shipping weight displayed on the Product Detail has been provided by another selling partner, Seller Support will require proof of the correct shipping weight in order to initiate a change.
For more details, go to Shipping costs for seller fulfilled returns.
Through the enrollment of your account into prepaid returns, Seller Fulfilled Prime (SFP), or Prime Now, eligible returns are automatically authorized and an Amazon prepaid return label is issued to the buyer. As a result, you do not have the option to issue your own prepaid label or an Amazon unpaid label.
You can consider the following options:
All US selling partners are automatically enrolled into Amazon's Prepaid Returns Label program per the Amazon's Return policy.