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This article applies to selling in: United States

Expectations for shipping buyer orders

There are certain shipping expectations you must follow in your order fulfillment processes.

  • You must ship media products (books, music, DVD, and video) within two business days. Non-media products must be shipped by the shipping availability date you specify in the product feed. Learn more
  • You must notify Amazon once you have shipped your orders so that you can receive payment. This notification will also trigger Amazon's shipment confirmation email to the buyer, which includes the estimated delivery date. Learn more
  • Review default shipping settings and customize to fit your fulfillment model. Learn more
  • Check your account at least daily for orders.
    Note: You must process return requests and respond to messages from customers within 24 hours, even if your listings are set to Inactive. Learn more
  • Schedule order reports to ensure an authoritative report of all orders and order information. Learn more
  • Fulfill buyer orders only with product(s) described in the product detail page. Inclusion of any additional items or products not described in the product detail page is prohibited and may lead to deactivation of your Seller account.
  • Do not include any marketing or promotional materials with packing materials.
  • Do not rely only on email notifications of account activity. Emails can get lost or deleted.
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