This policy requires that all sellers of services performed on customer property (service providers) follow certain guidelines to ensure a safe and ideal experience for both customers and service providers.
As a service provider, you can only contact a customer to complete an order involving services and by using an Amazon communication channel such as buyer-seller messaging or an Amazon selling app. You may not use customer personal data or an Amazon communication channel to contact customers in any way for marketing or promotional purposes, or for reasons unrelated to order fulfillment.
As a service provider, you will ensure all payments (including refunds and discounts) for service orders and custom requests initiated through Amazon.com are processed through Amazon.com. Unless a customer specifically asks you to do otherwise, you must not solicit or request payment for additional services, products, or parts beyond those listed in the scope of work on the service detail page for the applicable service order.
Failure to comply with this policy may result in a warning, suspension of your orders for a time period determined by Amazon or termination of your selling privileges. If we determine that you or your personnel circumvent this policy, we may withhold any payments to you until the completion of any related investigation or recover any amounts owed to customers or Amazon by any method provided in your seller agreement.
As a service provider, you will never perform in-home services while an unaccompanied minor is inside the home. You will ensure that a child's parent or guardian is present at all times.
Amazon will immediately suspend selling privileges for service providers and/or their personnel pending our investigation of any of the following customer-reported incidents:
Amazon will investigate, but may elect not to suspend selling privileges for service providers and/or their personnel for any of the following customer-reported incidents:
Visit this page to learn how to appeal the restriction or removal of your selling privileges.