Sell on Amazon Sign in
This article applies to selling in: United States

Process gift returns

A gift recipient can return a product given to them by another customer even if the order wasn't marked as a gift when purchased. The gift recipient submits the return through the Return a Gift workflow in the Returns Center for the gift recipient's account. Gift returns will appear on the Manage Returns page so that you will be able to process them along with all other returns.

Communicate with the gift recipient

In order to respect the privacy of the customer who bought the gift, we recommend only communicating with the gift recipient. To communicate with the gift recipient, click the Contact Gift Recipient button on the Manage Returns page.

You can identify Gift Returns by the Gift Return badge next to the return details on your Manage Returns

Communicate with the customer who purchased the gift

If you need to contact the customer who bought the product, go to the Manage Orders page and click the buyer's name next to Contact Buyer. The Customer E-mail History will show all correspondence for the order from both the gift recipient and the buyer.

Refund a gift return

To refund a gift recipient, go to Manage Returns and click the Issue Refund button. The refund will be emailed to the gift recipient as an electronic gift card.

If you need to refund the person who bought the product, go to the Manage Orders page and click the Refund Buyer link.

To ensure you're refunding the correct person, we provide the name of the customer that will receive the refund in the Order Details section at the top of the Refund Order page.

Refund an product with multiple return requests

If you receive two return requests for the same product, approve both return requests. Ask both customers to provide the Return Merchandise Authorization (RMA) for the product in their return shipment. Once you've received the return, you can then refund the person who provided the RMA.

Refund a Wedding Registry Gift

Wedding Registry gifts have an extended 180-day return policy. Follow the steps above to refund a gift recipient.

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Was this article helpful?
Thank you for your feedback
How can we improve this help page? Note: This form doesn’t create a support case. Please specify what you think is wrong with the content itself.
1000
What was helpful?
1000
Thanks again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2019, Amazon.com, Inc. or its affiliates