In some circumstances, you can charge a restocking fee when a buyer returns an item. A restocking fee is a percentage of the item's price; depending on the type of item and its condition upon return, (Item price does not include shipping costs). You can calculate the restocking fee and deduct it from the refund you issue to your customer, resulting in a partial refund.
You are not required to accept returns beyond the return window. However, if you do, you can also charge a restocking fee following the guidelines outlined in the table below.
|Return Request||Restocking Fee|
|The buyer changes their mind* about a purchase and returns an item in the original condition within the return window.||No restocking fee.|
|The buyer changes their mind* about a purchase and returns an item in the original condition outside of the return window||Yes. Up to 20% of item’s price.|
|The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier.||No restocking fee. The seller pays for return shipping, but can file a claim with the carrier or insurance company, if they purchased insurance.|
|The buyer receives a used or damaged item.||No restocking fee. The seller can file a claim with the carrier or insurance company, if they purchased insurance.|
|The buyer changes their mind* about a purchase and returns a non-media item within the return window but the seller receives the item damaged or materially different than how it was originally shipped to the buyer.||Yes. Up to 50% of item's price.|
|The buyer returns a book within the return window with obvious signs of use.||Yes. Up to 50% of item's price.|
|The buyer returns a CD, DVD, VHS tape, , cassette tape, or vinyl record within the return window that has been opened (taken out of the plastic wrap).||Yes. Up to 50% of item's price.|
|The buyer changes their mind* and returns open software or video games.||Yes. Up to 100% of item’s price|
|The buyer returns an item they received materially different from what they ordered.||No restocking fee.|
|Any other reason not listed here.||See About Refunds[MS1] .|
*The buyer changes their mind and returns the item for one of the following reasons:
See Issue Refunds and Concessions for Seller Fulfilled Orders to learn how to charge restocking fees.
To learn about processing returns, see Manage seller-fulfilled returns.