Amazon Renewed

What is Amazon Renewed?

On Amazon Renewed, you can sell high-quality refurbished, pre-owned and open-box products to millions of Amazon customers worldwide. All products on Amazon Renewed must be tested and certified to work and look like new. Only sellers that maintain a high quality and performance bar can offer refurbished, pre-owned and open-box products on Amazon Renewed.

How do I contact Amazon Renewed Seller Support?

For any Renewed item issues, you can create a case or Contact Us. Please make sure your language settings are in English to contact the team.

How to apply for Amazon Renewed?

To be considered to sell Renewed items, review the category requirements below. If you meet the requirements, click here to apply. We will review your request and if you meet the requirements, we will reach out with an onboarding email, usually within 10 business days.

To apply for Amazon Renewed, you must meet the following criteria:

1. Products must be inspected, cleaned, repaired (if applicable) and tested by a manufacturer or a specialized third-party refurbisher to function and look like-new.
2. You can supply invoices showing a minimum of total value of $50,000 in qualifying refurbished purchases in the previous 90 days from the date of the application.
   
   1. Items with a selling price of $15.00 or less do not count towards the refurbished units. You may black-out either the unit or dollar amount on the invoices, but not both.
   2. For approval to list on Apple branded items, we require invoices dated from trailing 90 days that total $2.5 million in Apple refurbished products.
3. You need to submit a minimum of 8 images of a sample unit for product and packaging review (box in which the product will ship, inside packaging and padding, product from top and bottom, product from all four sides).
   
   1. If you have an item with a screen, we request images of the screen turned on.
4. You will honor the Amazon Renewed Guarantee for all of your Renewed products.
5. If you are an existing seller on Amazon, or once you start selling on Amazon, you have an Order-Defect-Rate (ODR) of 0.8% or less in the trailing 90 days.
6. You can meet and adhere to our Amazon Renewed Global Quality Policies .

Amazon Renewed FAQ

Do I need to get separate approvals to sell on Amazon's NA Marketplaces?

When you are approved to sell Renewed in US you are automatically approved to sell Renewed product in Canada. If you would like to sell Renewed product in Mexico, you will need to re-apply through the Renewed application page for Mexico.

If you are approved for Renewed in either Canada or Mexico and would like to sell Renewed product in the US, you will need to apply through the Renewed application page for US.

Why am I not able to list my products on Amazon Renewed?

You must be approved to sell certified refurbished products. If you are approved, and still unable to sell, you can contact Amazon Renewed Selling Parnter Support.

I am a Renewed Seller how do I ensure I stay in the program?

You must continue to meet the following metrics.

1. Perfect Order Percentage > 85%.
2. Order Defect Rate < 0.8%.
3. Renewed Seller % of Negative Reviews (1- and 2-star reviews) < 10% (as a percentage of all reviews).
4. Renewed Quality Score (RQS) > 98% (seller level). Details on guidelines, expectations and enforcement mechanisms can be found on Seller Central. Once approved to sell on Amazon Renewed, you can access your RQS report here.
5. Sellers overall Average Product Rating (APR) should be > 4.0.

What is the Renewed Quality Score (RQS)?

Renewed Quality Score or RQS is the metric Amazon Renewed uses to assess product quality for each Seller. RQS is the percentage of orders without any reported defects. It is calculated by reviewing complaints from customers to Amazon through e-mails, product reviews, Seller feedback, and Customer Service calls.

Offer RQS is the quality score of the product you are listing, and Seller RQS is the overall quality score of your Amazon Renewed account.

How can I check my Renewed Quality Score (RQS)?

Only accounts that are approved for the Renewed program will have access to the RQS Dashboard. You can access your RQS Dashboard here