Amazon Renewed for United States

On Amazon Renewed, you can sell high-quality refurbished, pre-owned and open-box products to millions of Amazon customers worldwide. All products on Amazon Renewed must be tested and certified to work and look new. Only sellers that maintain a high quality and performance bar can offer refurbished, pre-owned and open-box products on Amazon Renewed. For a full list of items allowed in the Renewed program, see Amazon Renewed Program Policies.

How do I contact Amazon Renewed Selling Partner Support?

For any Renewed item issues, you can create a case or Contact Us. Make sure your language settings are in English to contact the team.

To apply for Amazon Renewed, you must meet the following criteria:

1. Products must be inspected, cleaned, repaired (if applicable) and tested by a manufacturer or a specialized third-party refurbisher to function and look like-new.
2. You can supply invoices showing a minimum total value of $50,000 in qualifying refurbished purchases in the previous 90 days from the date of the application.
   • Items with a selling price of $15.00 or less do not count towards the refurbished units. You may black-out either the unit or dollar amount on the invoices, but not both.
   • For approval to list on Apple branded items, we require invoices dated from trailing 90 days that total $2.5 million in Apple refurbished products.
3. You need to submit a minimum of 8 images of a sample unit for product and packaging review (box in which the product will ship, inside packaging and padding, product from top and bottom, product from all sides including top and bottom).
   • If you have an item with a screen, we request images of the screen turned on.
4. You will honor the Amazon Renewed US Quality Policy for all of your Renewed products.
5. If you are an existing seller on Amazon, or once you start selling on Amazon, you have an Order Defect Rate (ODR) of 0.8% or less in the trailing 60 days.
6. You can meet and adhere to our Amazon Renewed US Quality Policy.

Do I need to get separate approvals to sell on Amazon's NA Stores?

When you are approved to sell Renewed in US you are automatically approved to sell Renewed product in Canada and Mexico.

If you are approved for Renewed in either Canada or Mexico and would like to sell Renewed product in the US, you will have to apply through the Renewed application page for US.

Why am I not able to list my products on Amazon Renewed?

You must be approved to sell certified refurbished products. If you are approved, and still unable to sell, you can contact Amazon Selling Partner Support.