Premium Shipping Options FAQ

Can I set the handling time for Premium Shipping options?

No. The handling time for Premium Shipping options is zero days, regardless of the system default of 1-2 days or any seller-set handling time that you enter in the system.

If a customer orders a product with a Premium Shipping option before the cut-off time but it changes from "pending" to "unshipped" after the cut-off time, am I still responsible to ship the product the same day?

You should still strive to meet the customer delivery expectations. However, orders that are still “pending” after the cut-off time will receive a new estimated delivery date that will be communicated to the customer.

I am currently not eligible to offer Premium Shipping options because my business model does not meet the eligibility requirements. Can I have an exemption?

We do not grant exemptions for sellers who cannot meet the eligibility requirements.

My carrier does not provide tracking information or is not one of the carriers that Amazon accepts. Can I still offer Premium Shipping Options?

No. We only support selected carriers with whom we can validate tracking. Please visit the Premium Shipping Options Help page for details.

I am an international seller, and I do not provide tracking due to cost constraints. Does the 80% tracking across all orders, including standard and expedited, apply to international sellers?

Yes. All tracking requirements apply to all U.S. and international sellers.

My carrier pick-up is before the cut-off time for Premium Shipping options. Can I change the cut-off time?

You can change your cut-off time by navigating to General Shipping Settings and clicking the Edit button in the “Order cut off times” section. You can select any time between 11:00 AM and 11:00 PM