This article applies to selling in: United States

Cancel Multiple Orders with the Order Cancellation Template

Note: Individual sellers: This feature is available for Professional selling plans only. Learn more

If you want to cancel one or two orders, use the Manage Orders tool. To cancel multiple orders at the same time, use an Order Cancellation file.

Download the Order Cancellation Template.

View a Sample Cancellation File.

Prepare your order cancellation file

Use the Order Cancellation template to create an order cancellation file. This template includes validation macros that will help you successfully complete the template. You can choose whether to turn these macros on or off. We suggest that you keep them on until you learn how to use the template.

To prepare your order cancellation file:

  1. Download and save a copy of the Order Cancellation template.
  2. Open the file and review the Data Definitions tab.
  3. On the the OrderCancellation tab, enter the information about your cancellation, referring to the Data Definitions tab when necessary.
  4. When you are finished, select the OrderCancellation tab, and then click the File menu and select Save As.
  5. Give your file a name, and in the "Save as Type" field, select Text (Tab-delimited) (*.txt).

Note: When saving your file, you might receive the following warnings. Select Yes for both.
  • "The selected file format (the tab-delimited text file) does not support workbooks containing multiple worksheets."
  • "Your file contains features incompatible with the selected Text (Tab delimited) file format."

Upload your order cancellation file

Once you have finished adding information about your cancellation, upload your file on the Upload Order Related Files page.

To upload your Order Cancellation file:

  1. On the Orders link, select Upload Order Related Files.
  2. Select Order Cancellation at the top of the page.
  3. Under Upload Your Cancellation File, click Browse to locate your tab-delimited text file.
  4. Select the file and click Upload Now.

Review your uploaded file

You can review the status of your upload on the Upload Order Related Files page, under "Review File Status History" in the Status/Results column. If you need to access your report at a later date, the most recent 10 uploads are available here.

After your file is processed, the Status/Results column displays the number of records processed, activated, and uploaded with errors (not activated).

Data errors

If any items are not activated because of errors, there will be a non-zero number next to "Number of records with errors."

To correct these errors:

  1. Click View Processing Report in the Actions column.
  2. Identify and correct any data errors. Save your file as described above.
  3. Return to Upload Order Related Files and upload your file.

For information about errors, see Review a Processing Report.

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