Sell on Amazon Sign in
This article applies to selling in: United States

FBA prep investigation tool

In the Shipment Creation Workflow, the Fulfillment by Amazon team displays preparation guidance for products you are about to ship to Amazon on the “Prepare Products” tab. You will see the word “Investigate” in the Prep guidance column. You can click “Investigate” to open the prep investigation tool.

Submitting a prep investigation request

While creating your shipment in Seller Central, you will be shown guidance on how to prep your products before shipping them to Amazon fulfillment centers. If you decide to investigate this prep guidance further, follow these steps:

  1. Review current prep classification: Each of your products has one or more specific attributes that determine what level of prep is needed. We group these attributes into classifications that dictate exactly what type of prep is needed for a given product. Before you submit an investigation request, you must first review your product’s current classifications to see if you think one or more are accurate.
  2. Submit a request: If you feel the prep classifications are all inaccurate, you can submit an investigation request. Next, you will be asked to give more details and review a brief video about FBA prep.
  3. Wait three days for the response: Once your submission is complete, we will create a case for the request and you will receive an e-mail to confirm your submission. A response will be provided within three business days.

Note: After a prep investigation request has been submitted, another request cannot be made for 90 days. If a review is required due to additional information you may have, please re-open the case found in your Case Log.

For information about addressing problem notifications in your Shipment summary page, refer to Resolving inbound performance alerts.

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Was this article helpful?
Thank you for your feedback
How can we improve this help page? Note: This form doesn’t create a support case. Please specify what you think is wrong with the content itself.
1000
What was helpful?
1000
Thanks again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2020, Amazon.com, Inc. or its affiliates