Sell on Amazon Sign in
This article applies to selling in: United States

Resolve a payment failure for advertising

If you receive a payment failure notification, verify that your payment method is still valid.

Available multi-language captions are best viewed in the Google Chrome browser.

To review your payment method:

  1. Go to Settings > Account Info.
  2. In the Payment Information section click Charge Methods for Advertising.

When you're troubleshooting a payment failure, check if the following are correct. Keep in mind that it may take up to 24 hours to process and verify your payment details. Upon payment processing, your ad will restart automatically. You can create a new campaign if you've updated your credit card and your campaign is already past the end date you set.

Credit and debit cards

  • Has your credit card expired?
  • Have you entered the credit card number incorrectly?
  • Does the card holder’s name you entered match the card holder’s name on the card?
  • Have you reported the card as lost or stolen, or otherwise deactivated it?
  • Have you checked for insufficient funds?
  • Has the credit card company changed the credit card account number?
  • Does your bank have restrictions regarding electronic or internet purchases?
  • Is your card chargeable in the currency of the Amazon marketplace where you registered your advertising account?
Note: If your account is in credit card payment failure, you can change your payment method to have charges deducted from your seller account. The change should take effect in 24 hours. Learn more about changing your payment method.

Deduct from retail proceeds

  • If you selected to deduct advertising fees from your retail proceeds, confirm that you have sufficient balance to cover all unpaid invoices.

Sign in to use the tool and get personalized help (desktop browser required). Sign in

Was this article helpful?
Thank you for your feedback
How can we improve this help page? Note: This form doesn’t create a support case. Please specify what you think is wrong with the content itself.
What was helpful?
Thanks again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling On Amazon

© 1999-2020,, Inc. or its affiliates