FBA provides repackaging and refurbishment services for items in which the packaging is damaged but the item is otherwise sellable. Repackaging is automatic for eligible items, while refurbishment is an optional service.
FBA repackages your eligible customer returns so that they can be sold as new. The service applies both to retail and FBA return items, and cannot be disabled in your settings.
Each returned unit is evaluated to determine whether it can be repackaged. Repackaging can include replacing the poly bag or bubble wrapping, or re-boxing the item. It can also include repackaging of branded and unbranded boxes, and poly bags.
Additional packaging services are available through optional refurbishment. Depending on the item, FBA can re-tape, re-glue, and re-staple boxes; remove excessive tape, non-product labels, and stickers; and re-box branded and unbranded corrugated boxes. Shoes and apparel refurbishment can include steaming and removing stains and odors.
You can change your refurbishment settings at any time.
As categories are added to repackaging services, your units will automatically be included.
The FBA returns policy also applies to repackaged products. For more information, see the FBA customer returns policy help page.
You can see the status of customer returns in your FBA customer returns report.