Sell on Amazon Sign in
This article applies to selling in: United States

Requirements for FBA products sold as new

In order for your inventory to be sold as new on Amazon, it must arrive at the fulfillment center in good condition and without defects.

Amazon's world-class customer service depends on the quality of products we deliver. Not only will customers benefit, but so will you. For example, if your shipping boxes arrive at the fulfillment center with visible damage, they may be rejected.

Products listed as new

  • Items listed as new must be in brand-new, unused condition.
  • Items listed as new will be inspected and marked as unsellable if there are scratches, scuffs, dents, wear, creases, tears, or other damage beyond what is considered acceptable for a new item.

Products listed as used

Items listed as being in used condition will be inspected and will be marked as unsellable only if they are deemed unsuitable, for example, they are not fit for the intended purpose, they are missing parts, or they are unusable or unhygienic.

Note: Wrongly labeled or defective products may be marked as unsellable at the point of receipt. Products that are prohibited from sale through FBA or Amazon may be marked as unsellable or disposed of at the point of receipt. Amazon does not take responsibility for products that are received in this condition.

Most carriers assume limited liability for damage or loss in transit, depending on the cause. If your products are damaged during transit, we recommend that you file a damage claim with your carrier. Amazon is not responsible for damage during shipment to the fulfillment center.

To learn more about how to make sure that your items aren’t damaged while they’re on their way to the fulfillment center, go to FBA Packaging and prep requirements.

Books

Books that are intended to be sold as new will not be accepted if they arrive in the following conditions:

Water Damaged

Water damaged

Ripped or torn bindings

Ripped or torn bindings

Shelf wear

Shelf wear

Torn or cut covers or pages

Torn or cut covers or pages


Bound or rebound by the seller

Media products

Media products that are intended to be sold as new will not be accepted if they arrive in the following conditions:

Warped or creased packaging

Warped or creased packaging

Dirty, stained or watermarked

Dirty, stained, or watermarked

Cracked or broken covers

Cracked or broken covers

Non-media products

Non-media products that are intended to be sold as new will not be accepted if they arrive in the following conditions:

Requiring prep, but arriving without prep

Requiring prep, but arriving without prep

Damaged outer packaging

Damaged outer packaging

Dirty

Dirty

Damaged or missing retail packaging (such as shrink wrap or plastic clamshell packaging)

Damaged or missing retail packaging (such as shrink wrap or plastic clamshell packaging)

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates