Sell on Amazon Sign in
This article applies to selling in: United States

Email templates for Buyer-Seller Messaging

As a seller, you may have a handful of messages that you find yourself frequently sending to buyers. Rather than rewrite the same message each time, you can create templates for the most common messages that you send to buyers.

For sending a new message to buyers, you can use the message templates currently available in Beta on the Contact Buyer page.

The response template feature is part of Buyer-Seller Messaging, which you can access by clicking the Messages link in the top right corner of your seller account home page.

Create a template

Go to Manage Templates to create a template or follow these steps:


  1. In the upper right corner of your seller account home page, click Messages to go to Buyer-Seller Messages.
  2. Click Insert Template at the bottom of the Reply box.
  3. Click Manage on the template list that appears on the right side of the page.
  4. Click the Create Template button.
  5. Enter a name for your template in the Template Name field and the template text in the Template Text field.
  6. Create or select tags to associate with this template. Tags will categorize your template and make it easier to find the next time you want to use it.
  7. Click Save to finish

Follow these steps to set up a template:


  1. In the upper right corner of your seller account home page, click Messages to go to Buyer-Seller Messages.
  2. Click Insert Template at the bottom of the Reply box.
  3. A pop-up box labeled Templates will appear. Select the template you want to use from the list of recently used templates.
  4. The template text appears in the Reply box.
  5. Optional: Personalize the message before sending it.
  6. Click Reply to send the message.

Edit or delete a template

Go to Manage Templates to create a template or follow these steps:


  1. In the upper right corner of your seller account home page, click Messages to go to Buyer-Seller Messages.
  2. Click Insert Template at the bottom of the Reply box.
  3. Click Manage on the template list that appears on the right side of the page.
  4. Select the template you want to change.
    • To delete a template, click Delete and confirm, "Are you sure you want to delete this template?"
    • To edit a template, click Edit to revise your template and save your changes.
Sign in to use the tool and get personalized help (desktop browser required). Sign in


Was this article helpful?
Thank you for your feedback
How can we improve this help page? Note: This form doesn’t create a support case. Please specify what you think is wrong with the content itself.
1000
What was helpful?
1000
Thanks again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2019, Amazon.com, Inc. or its affiliates