If you have more than one person within your company
handling buyer communications, you can approve or block their email addresses to
communicate with the buyers using the
Messaging Permissions tool on
the
Buyer-Seller Messages page.
Note: Email messages to the buyers not coming from
the account's registered email address on Buyer-Seller Messaging or from an authorized
email address will be rejected. These email messages will need to be resent after
authorizing the email address.
You can approve or block senders from the Messaging Permissions
page.
The
Messaging Permissions page displays
the following:
-
Email addresses of those within your company to whom you have granted access to send
emails to the buyers through Buyer-Seller Messaging.
-
Email addresses of those whom have not yet been approved or have been blocked from
sending messages to buyers.
Email addresses can be personal email aliases as well as group email aliases (for
example, the customer service department of your company).
To add an additional
authorized email address or change the status of a current email address, follow these
steps:
-
Visit the Messaging
Permissions page.
-
Click +Add an email address at the bottom of the Email
column.
-
Input the email address and select the appropriate status from the Approved,
Blocked, or Delete options.
-
Click Save.
To change the status of a previously entered email address, follow these
steps:
-
Visit the Messaging
Permissions page.
-
Click Edit.
-
To change an address from blocked to approved, click the radio button in
the Approved column.
-
To change an address from approved to blocked, click the radio button in
the Blocked column.
-
Click Save.
Note: You can approve an internal sender that was previously blocked or block an internal
sender that was previously approved. However, you can't delete the email address of an
internal sender if it has already been approved or blocked.