The Shipping Queue page provides details on all the shipments you are working on and those
you have sent to Amazon. The Shipment Summary page provides details on a specific shipment
sent to Amazon.
To find the Shipping Queue, select Manage FBA
Shipments from the Inventory drop-down menu in Seller
Central. The page has two tabs:
Shipments tab: Displays the status of all the shipments you have created and are
creating to send to Amazon fulfillment centers. To see the specifics for each shipment,
including ship-to address and individual SKUs, click Download SKU
list on the right side of the page, under the Track
Shipment or Work on Shipment button. To cancel or
delete a shipment, click the shipment name, or the Work on shipment
or Track shipment button, and then click Cancel
shipment or Delete shipment.
Shipping Plans tab: Displays all your shipping plans, the plan IDs, and the status
of each. You can filter by Status by using the
Working, Shipments Created, and
Deleted/canceled radio buttons. You also can sort by shipment ID
and the Last updated date, and see both shipped and received units.
To modify a shipping plan, click the shipping plan name, or the Work on shipping
plan or View shipping plan button, and make the changes
you want. You won’t be able to change steps in the workflow that are marked with a padlock
Shipment Summary page
The Shipment Summary page can have up to six tabs:
Shipment events: This tab lets you track your shipments from creation to closure.
You can see the sequence of the shipment’s statuses on one page, along with information
about the shipment’s location. (See the Shipment events tab section below for details.)
Carrier tracking: On this tab, you can enter your carrier’s tracking information
and see tracking details for small-parcel shipments. Be sure to provide this information to
avoid unnecessary delays at check-in. When you are shipping with an Amazon-partnered
carrier, you can print the Amazon-provided bill of lading (BOL) for your shipment.
Shipment contents: This tab provides information on the number of units for which
Amazon has confirmed receipt.
Problems: If there are any problems with your shipment, this tab will be visible
and will provide information about the actions you can take. To learn more, visit Inbound performance feedback in Seller Central.
Reconcile: This tab provides information on how to reconcile units in your
shipment. To learn more, visit Reconcile your shipment.
Pallets: This tab provides details on the pallets you have sent to Amazon
Shipment events tab
The Shipment events tab on the Shipping Summary
page provides step-by-step updates about shipments from creation to closing, giving you better
visibility into the status of your inventory. Here are descriptions of each status and its
Shipment created: Your shipment has been created. This status includes two
Ready to ship: All shipment details have been completed, units and boxes have
been labeled, and your inventory is ready to hand off to the carrier.
Shipped: The carrier has picked up your shipment, or you have dropped it off
with the carrier.
Note: If you are using an Amazon-partnered carrier, your shipment will enter
Shipped status when the carrier picks it up. If you are not using
an Amazon-partnered carrier, your shipment will enter Shipped
status when you mark it as Shipped on the
Generate bill of lading (BOL): This status applies only to less than truckload
(LTL) and full truckload (FTL) shipments sent with a partnered carrier. The carrier issues a
BOL to acknowledge your agreement to tender your shipment. BOLs are needed to enable quick
freight verification on delivery to the fulfillment center. For LTL and FTL shipments sent
with a partnered carrier, a BOL will be generated no later than 8 a.m. local time on the day
of pickup and will be emailed to the address you listed as the Contact
person for the shipment. For more information, visit Seller
requirements for LTL, FTL, and FCL deliveries.
Pick up: This status applies to LTL and FTL shipments sent with a partnered carrier
and indicates that the carrier has picked up the shipment. Be sure to give the BOL to the
carrier during pickup. If the carrier is late, contact the carrier directly using
information on the BOL. For other issues, contact Seller Support.
Drop off: This status applies only to LTL and FTL shipments sent from China. Either
you or your carrier drop off your shipment at the Amazon loading point in China.
In transit: Amazon has received information from the carrier that your shipment is
on its way. If you're shipping with an Amazon-partnered carrier, tracking information will
be updated automatically and you will see a map on the Shipment
events tab showing the last updated location of your shipment. The map tracks
the location of the first box picked up in your small-parcel shipment or the first pallet
picked up in your LTL or FTL shipment.
For LTL and FTL shipments sent with a
partnered carrier, you'll see the fulfillment center dock appointment date. If you’re not
using a partnered carrier, make sure your carrier schedules a delivery appointment with
the fulfillment center. For more information, see Carrier requirements for LTL
and FTL deliveries.
Delivered: Amazon has received information from the carrier that your shipment was
delivered to the fulfillment center facility yard but that the fulfillment center has not
checked it in yet.
Important: For small-parcel shipments, it can take up to four
days for your shipment to move to Checked in status from your
scheduled delivery date. For LTL and FTL shipments, it can take up to 10 days. During peak
times, it may take longer.
On occasion, a shipment that has been delivered to the
fulfillment center will not display as Delivered. This can occur
because of information between the carrier and the fulfillment center not
Checked in: The trailer your shipment is on has been moved from the facility yard
to the dock door and is ready to be unloaded. Checked-in inventory has not yet been through
the receiving process.
Important: For small-parcel shipments, it can take up to
two days for small parcel shipments to move from Checked in status
to Receiving status. For LTL and FTL shipments, it can take up to
nine days. During peak times, it may take longer.
Receiving: Amazon has started scanning your shipment ID labels. Units are available
for sale as soon as they are received. However, because units may be sent to other
fulfillment centers closer to customers, it can take up to 18 days for received units to be
available for immediate shipping.
The date that your shipment becomes eligible
for investigation will be shown after all your boxes have been checked in. On or after
this date, if there is any issue with your shipment, it will be eligible for
investigation. For more information, visit How Amazon receives and stores your
inventory and Received inventory report.
Closed: Amazon has confirmed the actual number of units received in your shipment
against your shipped quantity. If there is any issue with your shipment, it is now eligible
Your shipment will automatically enter
Closed status if it has remained in
Receiving status for 90 days or longer with no updates, or in
other statuses for 180 days or longer.
Summary of shipment process
Inbound performance summary
Reconcile your shipment
To get email notifications when shipments are in Checked-in,
Receiving, or Closed status:
Select Notification Preferences in the
Settings drop-down menu.
Locate the Order Notifications section and click
Click to check the box next to Inbound Shipment Notifications.
(To stop getting notifications, uncheck the box.)
Dock appointment tracking
In the Shipments tab of the Shipping Queue,
dock appointments for LTL and FTL shipments are tracked with date stamps under the
Work on shipment and Track shipment buttons.
Dock appointment tracking will work only if you marked the shipment as
Shipped. Dock appointment details include:
LTL or FTL pickup: The date when the carrier picked up the LTL or FTL shipment from
your Ship from address.
Dock appointment requested: The date and time Amazon received a request from the
carrier for a dock appointment at the fulfillment center.
Dock appointment granted: The date and time Amazon made an appointment for the
carrier to deliver the shipment to the fulfillment center.
Dock appointment: The date of the dock appointment.
Checked in at dock: The date and time the fulfillment center checked in the
Unloaded at dock: The date and time the fulfillment center started unloading the