On this page, you will learn what is required of your carriers for less than truckload
(LTL) and full truckload (FTL) deliveries to Amazon fulfillment centers. We recommend
that you, as well as your carrier, become familiar with these requirements.
carrier you select to deliver your shipment will need to schedule an advanced delivery
appointment. Please ensure that both you and your carrier complete any required steps prior
to requesting a delivery appointment.
Carriers must adhere to Amazon's
delivery requirements and safety standards.
If a shipment is delayed due to
unforeseen weather conditions, the carrier must notify Amazon. Appropriate schedule
changes will be made based on availability.
To schedule a delivery appointment, follow these steps:
Amazon will respond to your carrier's request
within 24 hours, at which time they will schedule a delivery appointment date and time
based on availability.
Important: When scheduling appointments, carriers need to explicitly
mention the shipments are for Fulfillment by Amazon and provide the FBA Shipment ID
(found in the Summary page of the shipping workflow) this will help expedite
appointment scheduling and help ensure accurate receipt of your inventory.
Floor Loaded shipments
Note: If you are using Amazon's Partnered Carrier Program for
LTL/FTL deliveries, place your shipments on palletsOur partnered carriers do not
accept floor loaded shipments (shipments not on pallets).
For all LTL/FTL shipments, Amazon fulfillment center prefer shipments on pallets. If you
cannot place your shipment on pallets for any reason, then your carrier must select
"Floor Loaded" as the load type when booking an appointment at the fulfillment center.
When you select a carrier, you are responsible for making sure it complies with the
requirements below. The failure of a carrier to comply with these terms may cause the
delivery to be refused.
The carrier must have a complete list of Amazon reference IDs, shipment IDs, and
tracking (PRO) numbers included on or with the bill of lading (BOL). Amazon will require
this information when scheduling a dock appointment. Reference and shipment IDs are found
on the Summary page of the shipping workflow. PRO numbers are obtained from your carrier.
The carrier must communicate box and pallet counts before an appointment will be
scheduled. The fulfillment center may request unit counts if they are provided to the
carrier. Floor-loaded trailers should be indicated on the carrier freight bill and when
requesting an appointment.
Upon arriving at the fulfillment center, the carrier must provide a physical BOL that
meets Amazon requirements. Alternatively, the carrier may use an electronic BOL, if it
provides a soft copy to the fulfillment center before the scheduled arrival.
Floor loaded shipments
Note: If you are using Amazon's Partnered Carrier Program for LTL/FTL deliveries, place your
shipment on pallets. Our partnered carriers do not accept floor loaded shipments (shipments
not on pallets).
For all LTL/FTL shipments, Amazon fulfillment centers prefer shipments on pallets. If you
cannot place your shipment on pallets for any reason, your carrier must select Floor Loaded
as the load type when booking an appointment at the fulfillment center.
Vehicles delivering goods to Amazon fulfillment centers must meet the following standards:
The vehicle floor must be able to withstand a pallet jack fully laden.
The vehicle floor must be well-maintained, safe, and free from any obstructions and
damage such as holes.
The vehicle must be watertight, clean, and free of strong odors, especially when
delivering food and health-care products.
Straps, unless actually securing a load, must be firmly fixed to the vehicle, so they
present no danger to fulfillment center associates and ensure accessibility to the goods
Due to safety concerns, the use of trailers with uneven or corrugated floors (such as in
refrigerated trailers) is not permitted.
Any trailer, truck, shipment, or portion of a shipment is subject to refusal at the
fulfillment center if the fulfillment center associates are unable to safely unload the
product with no additional cost to Amazon. Notification of such events will be sent to the
e-mail address associated with your seller account.