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This article applies to selling in: United States

Carrier requirements for LTL and FTL deliveries

On this page, you will learn what is required of your carriers for less than truckload (LTL) and full truckload (FTL) deliveries to Amazon fulfillment centers. We recommend that you, as well as your carrier, become familiar with these requirements.

Related guidelines

When you select a carrier, you are responsible for making sure it complies with the requirements below. The failure of a carrier to comply with these terms may cause the delivery to be refused.

  • The carrier must have a complete list of Amazon reference IDs, shipment IDs, and tracking (PRO) numbers included on or with the bill of lading (BOL). Amazon will require this information when scheduling a dock appointment. Reference and shipment IDs are found on the Summary page of the shipping workflow. PRO numbers are obtained from your carrier.
  • The carrier must communicate box and pallet counts before an appointment will be scheduled. The fulfillment center may request unit counts if they are provided to the carrier. Floor-loaded trailers should be indicated on the carrier freight bill and when requesting an appointment.
  • Upon arriving at the fulfillment center, the carrier must provide a physical BOL that meets Amazon requirements. Alternatively, the carrier may use an electronic BOL, if it provides a soft copy to the fulfillment center before the scheduled arrival.

Scheduling delivery appointments

The carrier you select to deliver your shipment will need to schedule a delivery appointment. To help ensure a problem-free delivery, make sure that both you and your carrier complete any required steps before requesting a delivery appointment.

  • Amazon does not allow general public deliveries. Only professional carriers are allowed to make delivery appointments at Amazon fulfillment centers.
  • All carriers must register with Amazon before appointments will be granted.
  • No shipments will be accepted at an Amazon fulfillment center without a scheduled appointment. If the carrier misses the scheduled appointment by 30 minutes or more, the freight will be refused at no cost to Amazon. A new appointment request will need to be submitted and approved by the carrier for attempted re-delivery.
  • Carriers must adhere to Amazon's delivery requirements and safety standards.
  • Carriers are required to schedule a delivery appointment no less than 24 hours ahead of delivery.
  • A standing appointment may be requested for regularly scheduled deliveries, but Amazon reference IDs and shipment IDs are still required 24 hours before the appointment.
  • If a shipment is delayed because of weather, the carrier must notify Amazon. Appropriate schedule changes will be made based on availability.

To schedule a delivery appointment, follow these steps:

  1. Download and complete the Appointment request form. Most of the shipment information can be found in the Summary page of the shipping workflow.
  2. E-mail the form to your carrier along with a link to the Carrier Central user manual.
  3. Have your carrier create an account (if it doesn’t already have one) and sign in to Carrier Central to request an appointment.

Amazon will respond to your carrier's request within 24 hours, at which time it will schedule a delivery appointment date and time based on availability.

Important: To expedite appointment scheduling and help ensure accurate receipt of your inventory, your carrier should specify when scheduling the delivery appointment that the shipment is for Fulfillment by Amazon and provide the FBA shipment ID (found on the Summary page of the shipping workflow).

Floor loaded shipments

Note: If you are using Amazon's Partnered Carrier Program for LTL deliveries, place your shipment on pallets. Our partnered carriers do not accept floor loaded shipments (shipments not on pallets).

For all LTL shipments, Amazon fulfillment centers prefer shipments on pallets. If you cannot place your shipment on pallets for any reason, your carrier must select "Non-Palletized" as the load type when booking an appointment at the fulfillment center.


Vehicle condition

Vehicles delivering goods to Amazon fulfillment centers must meet the following standards:

  • The vehicle floor must be able to withstand a pallet jack fully laden.
  • The vehicle floor must be well-maintained, safe, and free from any obstructions and damage such as holes.
  • The vehicle must be watertight, clean, and free of strong odors, especially when delivering food and health-care products.
  • Straps, unless actually securing a load, must be firmly fixed to the vehicle, so they present no danger to fulfillment center associates and ensure accessibility to the goods being unloaded.
  • Due to safety concerns, the use of trailers with uneven or corrugated floors (such as in refrigerated trailers) is not permitted.
  • Any trailer, truck, shipment, or portion of a shipment is subject to refusal at the fulfillment center if the fulfillment center associates are unable to safely unload the product with no additional cost to Amazon. Notification of such events will be sent to the e-mail address associated with your seller account.
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