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This article applies to selling in: United States

Amazon Seller SMS Text Message Notification Settings

Amazon Seller SMS text message notifications will alert you when you receive an order in your Amazon seller account. Please continue to use Seller Central as the primary means of managing your orders and seller account.

You can also use SMS text messaging to request a text message with the following information:

  • List of unshipped orders
  • Details of a selected order

Your carrier's standard messaging and data rates may apply to all SMS text messages we send to you and the SMS text messages you send to us. We do not charge you for receiving or sending SMS text messages through the service and we are not liable for any fees your carrier charges you.

For more information on your use of this service, see Amazon Seller SMS Text Message Service Terms.

We support the following carriers in the U.S.:

  • Alltel
  • AT&T
  • Boost
  • Cellcom
  • Cellular South
  • Cincinnati Bell
  • Cricket
  • Get Lisa
  • Interop
  • Metro PCS
  • Nextel
  • nTelos
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon
  • Virgin

Add your mobile phone number

To add a mobile phone number, follow these steps:


  1. In the Settings area of your seller account, select Notification Preferences.
  2. In the Mobile Messaging (SMS) box, click Add Mobile Phone Number.
  3. Enter your mobile messaging number in the spaces provided.
  4. Select the time for us to send your notification via SMS text messages.
  5. Check the box to agree to the Terms and Conditions.
  6. Click Continue.
  7. A 4-digit PIN code will be sent to the mobile phone number you provided, and you will be asked to verify your mobile messaging number. If you haven’t received the 4-digit PIN code within a few minutes, click Resend Code.
  8. Enter the 4-digit code you receive into the Verify Your Mobile Messaging Number dialog box.
  9. Click Verify.

If the verification is successful, your phone number will appear in the Mobile Messaging (SMS) section of Notification Preferences.

Note: If you close or cancel the Add a Mobile Phone Number dialog box, you will need to restart verification process.

Modify your SMS text message notification options

To modify your notification options, follow these steps:


  1. In the Settings area of your seller account, select Notification Preferences.
  2. Click Edit.
  3. Under SMS Notification, check the box for Send SMS.

Unsubscribe

To unsubscribe from Amazon Seller SMS Text Message, follow these steps:


  1. In the Settings area of your seller account, select Notification Preferences.
  2. In the Mobile Messaging (SMS) box, click Delete Mobile Phone Number.
  3. Click Confirm.

Delayed and dropped messages

We try to get you SMS text message notifications as fast as possible, but sometimes delays can occur. Mobile network congestion or other processing delays and errors on your mobile carrier's side can result in delivery delays or failures. If you're receiving non-Amazon text messages with delays as well, you may want to get in touch with your mobile carrier. The Amazon seller SMS text messaging service is provided on an "as is" basis. As a result, we are not liable for any delays or failures in the receipt of SMS text messages.

Amazon is not liable for any delays or failures in the receipt of any text messages sent to or from you in connection with this service. We provide this service on an "as is" basis. Please continue to use Seller Central as the primary means of managing your orders and seller account.

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