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This article applies to selling in: United States

Inbound Performance Summary

The Inbound Performance Summary provides an overview of problems identified with shipments to Amazon fulfillment centers. To see specific shipment-level details, go to the Inbound Performance report.

Field definitions

Problem The type of problem identified with your shipment to the fulfillment center
Problem SKUs The number of products that had problems
Problem units The number of units with the identified problem type
Total units received The total number of units received during the time period
Percent of units received The percentage of units received with the identified problem type

Prep required - One or more of the products in your shipment did not meet the preparation requirements for Fulfillment by Amazon (FBA). If your product has one or more of the problems below, Amazon will need to prep it so it can be received at the fulfillment center and placed in your sellable inventory.

Problem Description
Poly bagging required The unit was not bagged and required bagging to protect it from dust and damage.
Bubble wrap required The unit was not bubble wrapped and required bubble wrap to protect it from damage.
Opaque bagging The unit is an adult product and required opaque bagging.
Taping required The unit required taping. Products that have loose parts should be taped so the parts are not lost during the fulfillment process. Unsealed poly bags and bubble wrap must be taped to keep the product from falling out.
Suffocation warning missing The unit was in a poly bag with an opening larger than 5 inches and did not include a suffocation warning.

Safety/packaging issues - Specific safety or packaging problems were identified when your product arrived at the fulfillment center.

Problem Description
Shipping box oversized One or more of the boxes in your shipment exceeded the maximum size allowed. See the "Box dimensions" section of Shipping and routing requirements.
Shipping box overweight One or more of the boxes in your shipment exceeded the maximum weight allowed. See the "Box weight" section of Shipping and routing requirements.
Unacceptable pallet condition Your pallet shipment did not meet our requirements for truckload shipments.
Sharp products hazard One or more of the items in your shipment was a sharp product that did not meet our requirements for packaging sharp units.
Spilled products hazard One or more of the items in your shipment contained a spillable product that did not meet our requirements for packaging liquids, pastes, gels, and creams.
Improper dunnage (packing materials) One or more of the boxes in your shipment included improper packing materials. See the "Packing materials" section of Shipping and routing requirements.
Electrical products hazard One or more of the products in your shipment was an electrical product without proper packaging.
Shipment ID was not included on shipping box(es) One or more of the boxes in your shipment did not have an FBA shipment ID label. Each box you send to a fulfillment center must have a shipment ID label.

Catalog issues - The product listing did not meet our catalog requirements.

Problem Description
Product title change required Your product title did not meet the FBA product title requirements or did not match the product label.

Unit quantity - The number of items you sent to the fulfillment center was different than what you listed in your shipping plan.

Problem Description
Unexpected item found One or more of the items in your shipment were not listed in your shipping plan.
Additional quantities encountered Your shipment contained more units than you listed in your shipping plan.
Product or shipment sent to the wrong fulfillment center Your product or shipment was sent to a different fulfillment center than what was specified in your shipping plan.
Product damaged upon arrival Your product arrived damaged at the fulfillment center and could not be received into your sellable inventory.

Distributed inventory placement issues - A quantity other than what was planned in Seller Central has arrived at the fulfillment center.

Problem Description
More items received than expected Your shipment contained more items than we expected.
Fewer items received than expected Your shipment contained fewer items than we expected.
Tip: To avoid these problems in the future, review all shipments to make sure the number of units is the same as the expected quantity you reported to Amazon. Failure to address this problem can cause errors or delays in receiving your products.

Escalated performance feedback - Repeated problems complying with shipment requirements may cause Amazon to suspend your ability to create and modify shipments to fulfillment centers.

Problem Description
Unit/shipment preparation errors One or more of the units in your shipment did not meet our Packaging and prep requirements or Shipping and routing requirements. Amazon may require you to schedule a phone call with our operations team before we can reinstate your shipment creation and modification privileges.

Tip: Make sure your suppliers and carriers understand and comply with FBA requirements, too. That will enable efficient and accurate receipt and storage of your inventory at the fulfillment center.
Important: When there are problems receiving your inventory because of any of the problems detailed on this page, we perform unplanned services — at your cost — to process your products and place them in your sellable inventory.

We provide shipment-level details of any problems with your shipments in the following Seller Central locations:

Additional coaching or product prep requires resources. For repeated problems in the same problem group, Amazon will escalate your coaching level (Standard, Elevated, Critical). For details about coaching level escalations and their corresponding corrective actions by problem type, visit Performance coaching.

Field definitions and examples

Performance measurement unit Whether the problem occurred at the unit, box, or shipment level
Problem group

We group similar problems. For example:

  • Safety issues - box related
  • Label missing - box related

Problem rate calculation and coaching level escalations are based on the problem group.

Problem type

Detailed description of any problem identified with your shipment

Coaching level The coaching level for a particular problem group: standard, elevated, or critical.
Problem units The number of units with the identified problem type
Total inbound performance alerts The number of performance alerts by problem type
Total unplanned service fees Unplanned service fees charged by problem type
Shipment problem details Specific shipment-level details of the problem

Problem group: Safety issues - box related

Note: Watch our video on how to avoid these problems: Shipment safety requirements.
Problem type Problem description How to avoid the problem
Shipping box overweight One or more of the boxes in your shipment exceeds the maximum weight allowed.

Weigh your boxes before sending them to a fulfillment center. Boxes must not exceed the standard weight limit of 50 lb, unless they contain one single oversized item that exceeds 50 lb. Boxes containing jewelry or watches must not exceed 40 lb.

For single oversized items, be sure to attach one of the following labels on the top and sides of the box:

  • Team Lift: for boxes that exceed 50 lb
  • Mechanical Lift: for boxes that exceed 100 lb

For more information, see Shipping and routing requirements

Shipping box oversized One or more of the boxes in your shipment exceeds the maximum dimensions allowed.

Measure your boxes before sending them to a fulfillment center.

  • Boxes containing multiple standard-size units* should not exceed 25 inches on any side.
  • UPS allowances for larger box dimensions and weight do not apply to boxes containing multiple standard-size* FBA units.

*Standard-size includes any packaged item that weighs 20 lb or less, has dimensions of 18 inches or less on its longest side, 14 inches or less on its median side, 8 inches or less on its shortest side.

For more information, see:

Problem group: Safety issues - product related

Problem type Problem description How to avoid the problem
Electrical products hazard One or more of the products in your shipment was an electrical product without proper packaging.

Package batteries and hard drives to prevent shocks, shorts, and sparks.

  • Batteries must be packaged so their terminals do not touch during any part of the fulfillment process. Unprotected battery terminals can lead to shorts or sparks.
  • Hard drives must be packed in anti-static packaging to prevent shorts or static shock.

For more information, see

Sharp products hazard One or more of the products in your shipment was an incorrectly packaged sharp item.

Sharp items must be packaged so sharp edges or points will not become exposed during the fulfillment process.

  • Sharp items such as blades must be covered to prevent them from injuring customers or fulfillment center associates.
  • Fragile items must either be packaged in a box that has six solid sides or completely secured in bubble wrap.

For more information and how-to videos, see:

Spilled products hazard

One or more of the products in your shipment was an item that can spill. These include:

  • liquids
  • pellets
  • powders
  • granules
  • loose products

Products that can spill may cause damage during shipping and when stored.

  • Liquids: Products containing liquids without a double seal, including viscous products such as honey, must be packaged securely to prevent the product from spilling.

For more information, see Packaging liquids, paste, gels, and creams.

  • Dry goods:: All items containing dry goods such as pellets, powders, or granular substances must be able to withstand a 3-foot drop test without the contents of the container leaking or spilling. Products that cannot withstand the drop test must be packaged in poly bags.

For drop-test instructions and additional information, see Packaging pellets, powders, and granular products.

  • Loose products: Items contained in loose packaging such as sleeves, pouches, or unsecured bags or boxes may be separated during the fulfillment process. These items must be bagged or secured with a non-adhesive band or removable tape.

For more information, including a how-to video, see the "Loose products" section of Packaging and prep requirements.

Problem group: Safety issues - pallet related

Problem type Problem description How to avoid the problem
Unacceptable pallet condition Pallets cannot be properly unloaded and received.

Stacking

  • Place heavier boxes on the bottom so they do not damage boxes containing lighter products beneath them.
  • Stacked pallets should be able to stand on their own without support.

Weights and dimensions

  • Single pallets must not be taller than 72 inches, including the height of the pallet, unless it is a single unit.
  • Use 40 x 48 inch, four-way access, wooden pallets that are in good condition.
  • The contents must not overhang the pallet edge by more than 1 inch.
  • Total weight of the pallet must not exceed 1,500 lb.

Packaging and labeling

  • All pallets must be wrapped in plastic with a "do not break stretch wrap" or "do not break down" notification to the carrier.
  • Each box on the pallet must have an FBA box ID label.
  • Each wrapped pallet must have an FBA pallet label on each of the four sides, in the center and near the top.

For more information, including a how-to video on building pallets, see Seller requirements for LTL, FTL, and FCL deliveries

Problem group: Unplanned prep - box related

Problem type Problem description How to avoid the problem
Improper packing materials (dunnage) One or more of the boxes in your shipment contained unacceptable packing materials. Be sure to use appropriate dunnage so we can receive your products quickly and protect our associates from injury.

The following packing materials are not allowed:

  • All types of packing peanuts
  • Crinkle wrap
  • Shredded paper

Accepted packing materials include:

  • Foam sheets or cushioning
  • Air pillows
  • Bubble wrap
  • Full sheets of paper

For more information, see the "Packing materials" section of Shipping and routing requirements.

Problem group: Label missing - box related

Problem type Problem description How to avoid the problem
Shipment ID was not included or is unscannable on shipping boxes

One or more of the boxes in your shipment did not have an FBA shipment ID label, or the label could not be scanned.

Each box you send to a fulfillment center must have a shipment ID label. Make sure the labels are uncovered, fully visible, and scannable before sending your shipment.

Label requirements

  • Print the full set of labels. Because each label is unique, do not photocopy, reuse, or modify labels for use on additional boxes.
  • Each box in the shipment must have its own FBA shipment ID label.
  • We recommend you print the labels from your Shipping Queue. As an alternative, you can create your own labels, but they must match the Amazon Marketplace Web Service shipping label specifications.
  • If you are shipping multiple case packs in a master box, apply the unique shipment ID label on the master box. You don't need to apply labels to the individual case packs inside the master box.
  • If your shipment is on pallets, each box on the pallet must have its own shipment ID label.

Label dimensions and placement

  • Labels must measure 3 1/3 x 4 inches.
  • Both the FBA shipment ID label and the carrier label (UPS, FedEx, or other) should be placed on a flat surface of the box. Do not place labels on a seam or an opening on the box, or over edges or corners because the labels could be damaged when the box is opened.
  • Both labels must remain uncovered and fully visible.

For more information, see Send/replenish inventory to Amazon

Problem group: Label missing - product related

The table below provides information about labeling problems. To learn more about how to avoid these problems, watch our Inventory labeling requirements video.

Tip: If you do not want to label your products yourself, Amazon will apply them for you, for a per-unit fee. For more information, visit FBA Label Service.
Problem type Problem description How to avoid the problem
Amazon barcode missing One or more of the products in your shipment arrived without the required scannable Amazon barcode, also known as an X00 label or FNSKU. The Amazon barcode is an identifier that fulfillment centers use to identify individual offers for a specific ASIN.
  • If you chose to use an Amazon barcode when you created a listing for a product to be fulfilled by Amazon, you must put the correct X00 label on the product. You can print Amazon barcodes from the Label Products page when you create a shipment or at any time from the Manage Inventory page.
  • Make sure the label title matches the corresponding unit, and label your units one at a time.
  • Cover the entire original manufacturer barcode with your Amazon barcode label, and make sure the Amazon barcode is visible so it can be scanned at the fulfillment center.

For more information, see Use an Amazon barcode to track inventory and How to label products (PDF).

Manufacturer barcode missing One or more of the products in your shipment arrived at the fulfillment center without the required scannable manufacturer barcode (GCID, UPC, EAN, JAN, or ISBN). Amazon will always use the manufacturer barcode to track your inventory throughout the fulfillment process, unless you change your barcode setting.
  • Make sure your products have a physical barcode (GCID, UPC, EAN, JAN, or ISBN) that is visible so it can be scanned at the fulfillment center.
  • If an ASIN qualifies for tracking by the manufacturer barcode but doesn't have a physical barcode, you can print labels by going to the Inventory Amazon Fulfills page and selecting Print item labels from the Action on drop-down menu.
  • Make sure the label title matches the corresponding unit, and label your units one at a time.

For more information, see Using the manufacturer barcode to track inventoryand How to label products (PDF).

Suffocation warning missing Suffocation warning labels are required for poly bags with an opening that is 5 inches or larger (measured when flat).

Suffocation warnings must be printed in a legible font size for the size of the bag and placed in a prominent location.

Measure the length plus the width of the bag when determining font size:

  • 60 inches or more = 24 point
  • 40 to 59 inches = 18 point
  • 30 to 39 inches = 14 point
  • less than 29 inches = 10 point

Example warning

WARNING: To avoid danger of suffocation, keep this plastic bag away from babies and children. Do not use this bag in cribs, beds, carriages, or play pens. This bag is not a toy.

For more information, see the "Poly-bagged units" section of Packaging and prep requirements.

Problem group: Incorrect label - product related

Problem type Problem description How to avoid the problem
Unit mislabeled The item arrived with a barcode that does not match the physical product.
  • Label your products one at a time.
  • Make sure the label title matches the corresponding product.

For more information, see:

Barcode cannot be scanned One or products in your shipment had a barcode that was smudged or smeared and could not be scanned at the fulfillment center.

Make sure your products have a physical, scannable barcode (GCID, UPC, EAN, JAN, or ISBN).

Label placement and size

  • Cover any original barcodes. When using an X00 label, cover the entire, original manufacturer barcode with your label. No other barcodes should be visible.
  • Use the correct label, and the correct size and type. Item labels must measure 1 x 2 5/8 inches. If you are printing your own barcode labels, be sure to use format Code 128A.
  • Make sure there is a 0.25-inch minimum quiet zone before and after the barcode.

Printer requirements

  • Use a laser printer for your labels. Inkjet printers are more susceptible to smearing and blurry images.
  • Clean your printer. Many labeling errors are caused by dirty printer heads.

For more information, see:

Barcode is not accessible by scanner Due to poor label placement, or prep such as bubble wrap, your barcode is not scannable.

  • Place the label on the outside of any packaging and on a flat surface. Do not fold the label over edges or place it on a curve.
  • Make sure there is a 0.25-inch minimum quiet zone before and after the barcode.
  • Cover all other visible barcodes except for serial number barcodes that uniquely identify the item (for example, IMEI barcodes on mobile phone packaging).
  • Make sure that each item in a case pack has an Amazon barcode and that any barcodes on the case have been removed.

For more information, see:

Problem group: Other label problems - product related

Problem type Problem description How to avoid the problem
Labeling required

One or more of the products in your shipment required either a manufacturer barcode or an Amazon barcode, or both, to be applied because of one or more of the following reasons. The barcode:

  • Is missing
  • Cannot be scanned
  • Label is incorrect
  • Is not accessible by the scanner

  • Label your products one at a time.
  • Make sure the label title matches the corresponding product.
  • Make sure your products have a physical, scannable barcode (GCID, UPC, EAN, JAN, or ISBN).
  • Place the label on the outside of the packaging and on a flat surface. Do not fold the label over edges or place it on a curve.

For more information, see:

Problem group: Unplanned prep - Bagging

Tip: If you want Amazon to do your product prep for a per-unit fee, go to the Optional Services page and select Amazon for Who preps? For more information, visit FBA Prep Service.
Problem type Problem description How to avoid the problem
Bagging Items in your shipment did not include the required poly bagging.

Poly bags used to protect items must meet the following requirements.

Note: If a unit is poly bagged, it may also require a label if the bag prevents the barcode from being scanned.

Poly bag requirements

  • The thickness of the bag must be at least 1.5 mil (thousandth of an inch).
  • The poly bag or shrink wrap must not protrude more than 3 inches past the dimensions of the product.
  • Poly bags must be transparent.
  • Poly bags must be completely sealed.

Poly bag label requirements

  • The poly bag must have a barcode (GCID, UPC, EAN, JAN, or ISBN) or X00 label that is scannable through the bag or have an X00 or ASIN label on the outside of the bag.
  • Poly bags with an opening of 5 inches or larger (measured when flat) must have a suffocation warning printed on the bag or attached as a label.

Categories that may require poly bags include:

  • Liquids
  • Pellets, powders, and granules
  • Plush
  • Baby products
  • Apparel, fabric, and textiles
  • Jewelry
  • Small products

For more information, visit Packaging and prep requirements and watch our Inventory prep requirements video.

Opaque bagging Items in your shipment required a black, opaque outer bag.

Adult products must be packed in black, opaque bags. The outside of the bag must have a scannable X00 or ASIN label and a suffocation warning.

These include but are not limited to the following:

  • Items that contain pictures of live, nude models
  • Packaging that uses obscene or profane messaging
  • Items that are lifelike but do not show a live, nude model

For more information, see Packaging adult products

Problem group: Unplanned prep - Bubble wrap

Problem type Problem description How to avoid the problem
Bubble wrap Items in your shipment did not include the required bubble wrap.

Bubble wrap can protect items from breaking during shipment or storage.

Categories that may require bubble wrap include:

  • Liquids
  • Sharp items
  • Glass, ceramic, breakable, and fragile items

For more information, see:

Problem group: Unplanned prep - product related

Problem type Problem description How to avoid the problem
Taping Items in your shipment had inadequate taping.

Taping can protect products during storage and shipment. Tape can be used to seal poly bags, bubble wrap, boxes that can open easily and caps of bottles that contain liquid, as well as to secure loose products.

For more information, visit Prepare your products for FBA shipping

Problem group: Expiration problems

Problem type Problem description How to avoid the problem
Expiration issue Your expiration-dated inventory must be prepped so the expiration date is visible during the receiving process.

Inventory requirements

Amazon considers a best-by or sell-by date the equivalent of an expiration date.

  • Topical and consumable products, including nutritional supplements: All are considered as subject to expiration, whether for human or animal consumption.
  • Health and beauty products: These are marked to expire 900 days after the date they are processed at the fulfillment center.

Label requirements

  • Expiration dates must be displayed in the format MM-DD-YYYY or MM-YYYY.
  • If the expiration date is in a different format, you must cover the existing date with a printed label that shows the expiration date in the correct format.
  • Products that can expire must have the expiration date printed on both the master box (in 36-point font or larger) and on the individual or retail display units.
  • If the product has a "manufactured date" printed on it, you must cover that date with an expiration date label in the correct format.
  • Products with expiration dates cannot be tracked using the manufacturer barcode and must have an Amazon barcode. For more information, see Use an Amazon barcode to track inventory.

Packaging requirements

  • All case packs, multi-packs, and display boxes must have the expiration date on the box or bundle, as well as on each individual item inside the box or bundle.
  • Products that expire and are contained in packaging that requires additional prep, such as glass jars or bottles, must be prepped to ensure that Amazon associates can see the expiration date during receiving.

For more information, see Expiration-dated FBA inventory

Problem group: Inaccurate box count

Amazon requires accurate box content information for each box sent to a fulfillment center. This information allows the fulfillment center to receive your shipment more quickly and make your inventory available for sale sooner. If you do not provide box content information, Amazon manually processes your box contents and charges you a manual processing fee.

  • January to October: $0.10 per unit
  • November and December: $0.15 per unit

Note: For more information on how to avoid this, see our Shipment information accuracy video.
Problem type Problem description How to avoid the problem
Inaccurate number of boxes The number of boxes shipped to the fulfillment center did not match the box content information provided with the shipment.

You are required to provide box content information for each box sent to Amazon. This includes:

  • Unit quantity of each SKU per box
  • Expiration dates (if applicable)
  • Box weight and dimensions

Make sure that the number of boxes you send per shipment matches the number of boxes you specified when you created your shipment.

If you decide to send additional items after finalizing a shipment, create a new shipment.

If you are unable to send the products originally planned in your shipment, delete the inaccurate shipment and create a new one.

For more information, see Provide box content information.

Problem group: Inaccurate item quantities in box

Problem type Problem description How to avoid the problem
Inaccurate item quantity in box There were item quantities in your shipment that did not match the expected amount based on the box content information you provided.
  • Provide box content information in the Prepare Shipment step of the shipment creation workflow, or by uploading an XML file via Amazon Marketplace Web Service (Amazon MWS).

You must put your box labels on the correct boxes to ensure that the label information identifies the contents of each box.

For additional information, see Set quantity for shipments to Amazon.

Problem group: Unexpected items in box

Problem type Problem description How to avoid the problem
Unexpected item found in box One or more boxes in the shipment contained items that were not specified in the box content information you provided.

You are required to provide accurate box content information for each box sent to Amazon. This includes:

  • Unit quantity of each SKU per box
  • Expiration dates (if applicable)
  • Box weight and dimensions

Provide box content information at the Prepare Shipment step of the shipment creation workflow, or by uploading an XML file via Amazon Marketplace Web Service (Amazon MWS).

  • If you want to send additional items after finalizing a shipment, create a new shipment.
  • If you cannot send the products originally planned in your shipment delete the shipment and create a new one.

For more information, see Provide box content information.

Problem group: Unexpected items in shipment

Problem group Problem description How to avoid the problem
Unexpected item found in shipment Your shipment contained items that were not on the original shipping plan.
  • Before sending your inventory, list all individual items in the shipment on the shipping plan.
  • When labeling your items, make sure that the label affixed on the item matches the item.
  • Pay extra attention to subtleties such as size and color variations.

For more information, see Set quantity for shipments to Amazon.

Problem group: Inaccurate quantities in shipment

Problem type Problem description How to avoid the problem
More items received than expected Your shipment contained more than the number of items specified on the shipping plan.

Verify the quantities of each unique item in the shipment, and ensure that they match the quantities specified on the shipping plan.

  • If you want to send additional items after finalizing a shipment, create a new shipment.
  • If you cannot send the products originally planned in your shipment, delete the shipment and create a new one.

For more information, see Set quantity for shipments to Amazon.

Problem group: Product listing problems

Problem type Problem description How to avoid the problem
Product title change required

The product titles for ASINs listed must have the correct information and formatting.

Your product title did not meet the FBA product title requirements and/or did not match the product label.

  • Use 50 characters maximum, generally. Some product categories allow longer titles. See category-specific instructions for more details.
  • Capitalize the first letter of each word.
  • Do not use all caps.
  • Do not use capital letters for and, or, for, the, a, an.
  • Do not capitalize prepositions with fewer than five letters (in, on, over, with).
  • Use numerals (2 instead of two).
  • Spell out measurements (6 inches not 6").
  • Do not use symbols, such as ~ ! * $ ?
  • Do not use characters such as Æ, ©, ô, etc.

Product information

  • Include the size and color in "child" ASINs for variations. See About parent-child relationships for more information.
  • Do not include price or promotional messages, such as "sale" or "free ship."
  • Do not use subjective commentary, such as "Hot Item" or "Best Seller."
  • Your merchant name for brand or manufacturer information should not be included, unless your product is Private Label.

For more information, see FBA product title requirements

Problem group: Transportation-related problems

Problem type Problem description How to avoid the problem
Product or shipment sent to the wrong fulfillment center Inventory was shipped to a different fulfillment center than the one indicated in your shipping plan.
  • Adhere to the split shipments set up in your account. Different products are shipped to different locations to maximize efficiency.
  • Verify that your shipment ID label is in a clear and visible location.
  • This problem may occur when your carrier delivers the shipment to the wrong location. Work with your carrier to ensure that your shipment is delivered to the address on the shipping label.
  • Some fulfillment centers may share a ZIP code. Be sure to print the correct address on the shipment label if you are identifying the fulfillment center location by the ZIP code.

For more information, see:

Problem group: FBA restricted items

Problem type Problem description How to avoid the problem
Restricted item

Some products require prior approval before you can sell them on Amazon. There are also products that FBA does not support.

All Amazon requirements and restrictions also apply to FBA.

  • Certain products cannot be listed for sale on Amazon.
  • Some products may be eligible for sale on Amazon but cannot be sold through FBA.
  • Some products cannot be sold as a matter of compliance with legal or regulatory restrictions (for example, prescription drugs).
  • Specific product content is prohibited as a matter of Amazon policy (for example, crime scene photos).

For more information, visit:

Problem group: Damaged products

Problem type Problem description How to avoid the problem
Product damaged upon arrival Some of your items arrived damaged at the fulfillment center, and we could not process them into your sellable inventory.

Prep your products according to our Packaging and prep requirements.

Using proper packing material (dunnage) when packing your boxes can help ensure your inventory is not damaged in transit.

Acceptable dunnage includes

  • Foam sheets or cushioning
  • Air pillows
  • Bubble wrap
  • Full sheets of paper

When sending pallets, stack your boxes with the heaviest boxes on the bottom and the lightest on the top.

For more information, see Seller requirements for LTL, FTL, and FCL deliveries

Problem group: Canceled, misrouted, or incomplete shipments

Problem type Problem description How to avoid the problem
Shipment was canceled, misrouted, or incomplete (standard-size or oversize)

One or more shipments were not in compliance with FBA’s canceled, misrouted, and incomplete shipments policy.

Once you approve a shipping plan, you must ship your products to Amazon as stated in that plan, including sending the stated quantity of each product to the assigned fulfillment center.

Deleting shipments after you have approved them, misrouting shipments, or sending incomplete shipments may delay the receipt of your inventory and its availability for sale.

Note: The Problem quantity for this shipment indicates the number of units that were received with problems.

To ensure that any future multi-destination shipments comply with FBA policy, do not delete shipments after you approve the plan, and make sure that all shipments in your approved plan arrive within 30 days after the first shipment arrives at a fulfillment center.

For more information, see Deleted, misrouted, and incomplete shipments.

Important: We will notify you if a shipment does not meet these guidelines. If you do not correct the identified problems, we may do one or more of the following:
  • Refuse to accept future shipments and return them to you at your cost
  • Suspend your ability to create new shipments
  • Repackage or relabel your shipments and charge you a fee for doing so

If you would like to send your eligible inventory to a single destination, you can sign up for the FBA Inventory Placement Service. Amazon will then receive your units and redistribute them across our fulfillment network as needed. A per-unit service fee applies. Using this service can help you avoid delays and unplanned service fees if you find it hard to manage multi-destination shipments.

Problem group: Other problems – product and shipment related

Problem type Problem description Problem description and how to avoid
There were general issues identified with your shipment. Generic event

Follow the steps below for instructions on how to avoid these problems.

  1. In Seller Central, go to the Inventory tab and select Manage FBA Shipments.
  2. On the Shipping Queue page, click Track shipment to the right of the shipment.
  3. On the Shipment summary page, go to Problem details.

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