The Inbound Performance report gives you detailed, shipment-level information about issues we encountered with your FBA shipments at the fulfillment center.
Follow the steps below to see your report.
When there are problems receiving your products at the fulfillment center, we typically send you an email and we flag the problem in your Shipping Queue. You can also review problems in the Inbound Performance report.
You can use this information to see which items in your shipments have had problems. We may also provide coaching instructions to help you avoid issues in the future.
Below is an overview of information that may be reported regarding receiving problems at Amazon fulfillment centers.
|Online Header||Download header||Description|
|Date||issue-reported-date||Date the shipment problem was reported.|
|Shipment Creation Date||shipment-creation-date||The date you created the shipment.|
|FBA Shipment ID||fba-shipment-id||Shipment ID in which the problem was identified.|
|FBA Box ID||fba-carton-id||Box ID in which the problem was identified|
|FC||fulfillment-center-id||The fulfillment center where the problem is identified|
|Problem level||problem-level||The level of problem. One of the following:
|Problem Type||problem-type||The type of problem identified, for example:
|ProblemQuantity||problem-quantity||Number of units to which the problem applies|
|Expected Quantity||expected-quantity||The number of units we expected to receive at the fulfillment center.|
|Received Quantity||received-quantity||The number of units we received at the fulfillment center.|
|Performance Measurement Unit||performance-measurement-unit||The unit of measurement for the particular problem type.
For example, whether the problem occurred at the unit, box, or shipment level
|Merchant SKU||sku||Stock keeping units (SKUs) are unique blocks of letters or numbers that
identify your products.
You, as the seller, assign SKUs.
|FNSKU||fnsku||Unique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfillment center.|
|ASIN||asin||Amazon Standard Identification Numbers (ASINs) are unique blocks of 10
letters or numbers that identify products. Amazon assigns ASINs.
ASINs appear on the product detail page.
|product-name||The title of your product|
|Alert status||alert-status||Indicates whether the problem has been acknowledged.|
|Coaching Level||coaching-level||The coaching level for a particular problem group. One of the following:
|Fee Type||fee-type||One of the following:
|Fee Total||fee-total||The total Unplanned Service fees charged|
To learn more about the defects covered as part of Inbound Performance Feedback, visit this help page.