This page provides information on how to troubleshoot a shipment that has not been properly received.
A shipment's status changes to Checked In when it arrives at the fulfillment center. A checked-in shipment has not yet been opened. After a shipment has been opened and a fulfillment center associate begins scanning the items to add them to your inventory, the shipment status changes to Receiving.
Your shipment will be eligible for investigation on or after the date shown in the Reconcile section of your shipment summary.
If a shipment is sent to the wrong fulfillment center, the processing may be delayed. You can confirm that your shipment was delivered to the correct fulfillment center by comparing the delivery address provided by your carrier to the assigned fulfillment center address available on the Summary page for that shipment. You can quickly reach the Summary page by clicking the shipment ID in the Shipping Queue.
When multiple shipments arrive at the same fulfillment center at the same time, it is possible that items may be counted against the wrong shipment ID. These items are received, but will appear to be missing from the assigned shipment. You can use the Received inventory report to confirm which FNSKU was sent with which shipment ID.
Inventory that is not packaged, prepped, or labeled correctly may be redirected to a prepping station (Directed to prep), causing a delay in reaching Receiving status.
Items in your shipment that don't appear in the shipping plan may delay receiving. You can determine any discrepancies by matching the SKUs in your shipping plan with the SKUs marked as Received on the Shipment contents tab of the Summary page. You can quickly reach the Summary page by clicking the shipment ID in the Shipping Queue. The presence of SKUs marked as Received that are not on your shipping plan may delay the processing of your shipment.
If you sent more of a single MSKU than the quantity you listed in your shipping plan, one of two things may happen:
You can determine any discrepancies by matching the number in the Shipped column with the number in the Received column on the Shipment contents tab of the Summary page. You can quickly reach the Summary page by clicking the shipment ID in the Shipping Queue. If the number is higher in the Received column, the processing of your shipment may be delayed.
Items can be received against a different shipping plan due to:
Contact your distributor and verify the quantity of each product sent. For cases or items sold as a set, verify the number of items in each case or in each set.
Items sold may account for a quantity that is less than what you sent to the fulfillment center.
If, after answering these questions, units in your shipment are still missing, use the Shipment Reconciliation tool in your seller account to reconcile your shipment. For more information, go to Reconcile your shipment.