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This article applies to selling in: United States

Manage returns

For professional sellers, Amazon automatically authorizes returns that fall within Amazon’s return policy. To ensure a consistent experience for buyers, you must match or exceed Amazon's return policies.

We only send you return requests that are outside of Amazon’s policy or exempt from prepaid returns. When a buyer requests a return, Amazon will send you an email stating the reason for the return. If the buyer's request does not comply with our return policies, we will inform you in the email. See Out-of-Policy return requests for more information.

Note: We recommend that you respond to return requests within 24 hours.

You can take several actions on return requests in the Manage Returns tool, including viewing order level refunds issued to the buyer. Refer to Guidelines for handling returns before processing your returns. For additional information on how to manage returns, refer to Frequently asked questions about returns, refunds, and cancellations.

To download the summary of returns and refunds for a specific timeframe, you can visit Seller Fulfilled Return Reports.

Note: Once the refund is issued, it can take 3-5 days depending on payment method for the money to reflect in the Buyer’s payment method.

If you believe you have been charged unfairly, see Appeal an A-to-z Guarantee claim. Also, see About A-to-z Guarantee claims for more information.

To manage SFP Reimbursements, click here.

For FBA Orders, use the following tool to see the status of the reimbursement:

Refer to Manage FBA returns for additional information.

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