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This article applies to selling in: United States

Manage returns

For professional sellers, Amazon automatically authorizes returns that fall within Amazon’s return policy. To ensure a consistent experience for buyers, you must match or exceed Amazon's return policies.

We only send you return requests that are outside of Amazon’s policy or exempt from prepaid returns. When a buyer requests a return, Amazon will send you an email stating the reason for the return. If the buyer's request does not comply with our return policies, we will inform you in the email. See Out-of-Policy return requests for more information.

Note: We recommend that you respond to return requests within 24 hours.

You can take several actions on return requests in the Manage Returns tool. Refer to Guidelines for handling returns before processing your returns.

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