Sell on Amazon Sign in
This article applies to selling in: United States

Why do I see canceled orders on the Manage Orders page?

We provide basic details about canceled orders, so you have a complete record of buying activity for your items. No action is necessary on canceled orders.

Canceled orders are complete as the Pending status is resolved. While some orders are canceled by a buyer before they enter the processing stage, other orders are canceled by Amazon after hours or days of processing. You can correspond with a buyer till their order is canceled. If the buyer has questions after their order is canceled, direct them to Amazon customer service.

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates