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This article applies to selling in: United States

Why do I see canceled orders on the Manage Orders page?

We provide basic details about canceled orders, so you have a complete record of buying activity for your items. No action is necessary on canceled orders.

Canceled orders are complete in the sense that Pending status has been resolved. While some orders will be canceled by a buyer before they enter the processing stage, other orders are canceled by Amazon after hours or days of processing time. You may correspond with a buyer up to the point when their order is canceled. If the buyer has questions after their order is canceled, please direct them to Amazon Customer Service.

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