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This article applies to selling in: United States

What should I do if a buyer wants to cancel an order?

Both cancellations and returns are a normal part of most sales operations.

Note: Buyers only have 30 minutes to cancel their own orders; you can cancel orders up until the minute you ship them.

Your options will depend on the order status.

You have not yet shipped and confirmed the shipment.

You can cancel the order in Manage Orders or using Order Cancellation feeds. When you cancel an order, Amazon automatically updates the order status in the buyer's Amazon account and sends an e-mail notification to the buyer.

You have shipped the order.

You can let the buyer know that the order is already on its way and ask the buyer to return it to you for a refund. When you receive the return, issue a refund if you had confirmed the shipment, or simply cancel the order if you had not yet confirmed the shipment.

Note: The buyer is not charged for an order until you confirm shipment.

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