Assigning the correct condition to each product you list on Amazon is the first step toward providing a great customer experience. It is important to make a careful assessment of your product before specifying its condition.
For information about selecting a condition for your product, see Selecting Conditions.
The following guidelines apply to all product categories unless otherwise indicated in the Category-Specific Condition Guidelines:
Just like it sounds. A brand-new item. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed.
A pre-owned product that was inspected and tested to work and look like new by an Amazon-qualified supplier (a seller or vendor) or by Amazon. The product has minimal to no signs of wear, no visible cosmetic imperfections when held 12 inches away, and may arrive in a brown or white box with relevant accessories that may be generic. The product comes with a warranty giving you a replacement or refund within 90 days of purchase if the product does not work as expected. A selection of products are eligible for the Amazon Renewed Guarantee. Any exceptions to this condition description will be mentioned on the product detail page.
A product that was inspected and graded by a qualified supplier (a seller, vendor, or by Amazon) in working condition with no structural imperfections that could impact the functionality. The products may be packaged in a generic box and come with relevant accessories as expected for a new product. Any exceptions to this condition description will be mentioned on the product detail page.
An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. Instructions are included.
A well-cared-for item that has seen limited use and remains in good working condition. The item may show some limited signs of wear with small scratches or cosmetic blemishes. Item may arrive with damaged packaging or be repackaged and could be missing some accessories. Missing accessories are clearly defined for each item.
The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts or accessories such as screws (in the case of furniture) or an instruction manual.
The item is fairly worn but continues to function properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Item may be missing some parts or accessories such as screws (in the case of furniture) or a mouse or USB cable (in the case of a laptop).
Items in any of the following conditions are unacceptable for listing on Amazon:
For more information about prohibited products, see Restricted Products.
Only full retail versions of software may be sold on Amazon. See Software & Computer Games for a list of software products that are prohibited for sale on Amazon.
The following category-specific condition guidelines should be used as indicated in addition to or in place of the general condition guidelines.
Acceptable rental condition means:
Musical instrument rentals:
Acceptable rental condition means:
In addition to the general condition guidelines, apply the following guidelines to new and used books:
To ensure that customers are able to buy with confidence from all sellers on Amazon, sellers listing in the Collectible Books category must be pre-approved. For more information, see Collectible Books.
To be considered collectible, a book should be unique in a way that could reasonably be assumed to increase the book's value to a collector:
Collectible books do not include the following:
The General Condition Guidelines do not apply to collectible books. The following conditions apply for Collectible Books:
Music formats include vinyl, magnetic tape, and disc.
If you are listing a club edition against the detail page for the standard edition, use the listing comments to indicate that your item is a club edition. For more about listing club editions, see the exception under Matching product offers inaccurately in Prohibited Seller Activities and Actions.
CDs and cassettes must be sold with a protective jewel or cassette case. You may substitute newer packaging when a jewel or cassette case is damaged, but you may not substitute copied cover art or liner notes for the originals.
In addition to the general condition guidelines, the following guidelines apply to new and used music:
To be considered collectible, the item should be unique in a way that increases value for a collector, such as signed, inscribed, scarce, or unique characteristics such as special pressings, unusual aesthetics (colored vinyl), or limited edition packaging.
Seller comments for collectible music should include the following:
Make sure you describe your CDs, MCs, and records accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.
You may be required to obtain approval to list certain products in the Software & Computer Games categories. To submit a request to sell restricted products in Software & Computer Games, please contact us.
Only full retail versions of software may be sold on Amazon. The following types of software are prohibited for sale:
In addition to the General Condition Guidelines, please apply the following guidelines to Software & Computer Games.
For more information about listing software for sale on Amazon, see Selling Software.
For more information on listing products in this category, see Selling Cell Phones & Accessories.
Before shipping a used or renewed cell phone to a buyer, you must do the following:
Before selling a computer on Amazon, you must restore the computer's hard drive and any software on it to its original state in one of the following ways:
Include in your shipment any documentation provided with the computer itself and any software installed on the computer.
You must comply with the terms of any software licenses or other agreements governing any software on the computer. This includes any restrictions on transferring software or retaining copies of any software.
You may be required to obtain approval to list certain products in the Electronics category. For more information, see Categories Requiring Approval.
Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique.
The general condition guidelines do not apply to Collectible Toys & Games.
Use the following condition types for Collectible Toys & Games:
All Home, Kitchen, Garden and Large Appliances equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury, or damage to property) and, where applicable, come with the standard plug for the country where they are sold. The seller must have used and renewed equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall.
All ink and toner cartridges should be listed as New, with "Remanufactured," "Compatible," or "Refilled" in the Title field.
See also Office Products.
See also Selling Ink and Toner Cartridges.
We suggest that you list videos and DVDs at a price that is the same as or lower than the Amazon price.
Collectible videos and DVDs
Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible.
New videos and DVDs
A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.
What we will not accept for sale at Amazon: Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through Amazon, as are recordings in which any aspect of the film is missing or obscured.
Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.
Rental DVD and Blu-ray discs are only permitted for sale on Amazon in Used condition. If you are listing a rental DVD or Blu-ray disc edition against the detail page for the standard edition, use the listing comments to indicate that your item is a rental edition. For more information about listing rental editions, see the exception under Matching product offerings inaccurately in Prohibited Seller Activities and Actions.
In addition to the general condition guidelines, apply the following guidelines to used video, DVD & Blu-ray discs:
To be considered collectible, the item should be unique in a way that increases value for a collector:
Seller comments for collectible media may include the following:
You may be required to obtain approval to list certain products in the Video Games category. For more information, see Categories Requiring Approval.
In addition to the general condition guidelines, apply the following guidelines to Video Games:
To sell a product as New in the Tools & Hardware category, the product must be unopened in its original packaging. All original accessories must be intact in the package, and manuals included.
If the original packaging is missing or opened, you must list the product as Used even if the product appears unused. You can clarify the condition of the product and packaging in the condition comments.
*Before listing a product as renewed, see Selling Tools and Home Improvement products.
To ensure that customers are able to buy with confidence from all sellers on Amazon, sellers must be pre-approved to sell products in the Watches category. For more information see Categories Requiring Approval.