Since customers can't buy your products until they are received into a fulfillment center, it's critical to streamline the receiving process and eliminate any problems that could slow down getting your inventory from the loading dock to the customer. Familiarizing yourself with the packaging and prep and shipping requirements is the first step to making that happen (see Packaging and Prep Requirements and Shipping and Routing Requirements). Feedback from Amazon fulfillment centers can also help you refine your shipment process. Inbound Performance Feedback provides the visibility and guidance needed to improve shipments so they can be received with minimal delay.
When a fulfillment center receives a shipment from you, the units are scanned and placed in inventory for fulfillment. If during this process any Receiving Problems are found, we will send an e-mail notification, flag the problem within your Shipping Queue and specific Shipment Summary, and include the problem in the Inbound Performance Summary and Inbound Performance Report. Some of the receiving problems may require you to review and acknowledge them before we can receive more shipments from you.
In the event of receiving problems, you will receive one e-mail notification for each shipment received at the fulfillment center for each type of problem. Example: Three of your shipments arrive at the fulfillment center on the same day and two of them have problems. The first shipment has five items with unscannable labels, which will generate one e-mail notification. The second shipment has one unscannable label and one unit that was missing a label; this shipment will generate two notifications--one for the unscannable label and one for the missing label.
The e-mail notification will include the shipment name and number and the date it was received. A link will open the shipping queue for you to review the details. E-mail notification is set on by default, but you can turn it off under Account Settings > Order Notifications > Inbound Shipment Problem Notification.
The Shipping Queue shows the status of all of your shipments. Shipments that have errors will indicate Receiving w/Problems in red. A message will also appear under the shipment name that reads Problem(s) found that require your attention. Resolve Now.
You can view the problem details by either clicking the View & Trackbutton then clicking the Problem Summary tab or click the Resolve Now link and go directly to the tab. The Problem Summary tab provides a list of Merchant SKUs, the problems associated with them, and the quantity of units with problems, if applicable. Click the Resolve button to learn more about the problem.
In many cases, we will be able to resolve the problem with the shipment without you taking any action, but doing so will cause delays in receiving the inventory.
Depending on the severity of the issue, we may assess per-unit fees for the additional labor needed to make the units sellable.
The Inbound Performance Summary provides an aggregated overview of all receipt-related problems identified with inbound shipments to Amazon fulfillment centers. Visit the Inbound Performance Summary help page for more information about how to read the summary, or go directly to the Inbound Performance Summary.
The Inbound Performance Report provides specific shipment level details of problems identified with inbound shipments to Amazon fulfillment centers. View the Inbound Performance Report for details of receiving problems for a particular shipment.
If you experience repeated problems with any of our requirements, Amazon may suspend your abilities to send certain products or general shipments to FBA until you have acknowledged the problem. Learn more about Inbound performance alerts.
If your product(s) arrive with significant problems related to any of our product restrictions or inventory requirements, the issue may be escalated by the operations team. Your ability to create and modify inbound shipment(s) will be temporarily suspended until you review and acknowledge the problem and learn how to avoid it in the future. In the case the operations team escalates the shipment, you will be required to schedule a call to review the problem with the operations team before your privileges can be reinstated.
You have two options when sending your products to Amazon: (1) You can choose to commingle your eligible products by sending them to Amazon fulfillment centers with a scannable barcode (UPC, EAN, ISBN, etc.) or (2) for stickered, non-commingled products, items should be sent to Amazon fulfillment centers with an Amazon product label (also known as an X00-label) in order to be received and made sellable. Any products that require additional prep or labeling upon receipt at the Amazon fulfillment center will experience a delay and may be subject to charges for unplanned prep services. Please review the reasons below for more information about receiving problems:
Labeling Required—Amazon had to label your product for one of the following reasons:
Prep required—Amazon had to perform the required prep on your product in order to add it to your Sellable inventory:
Unit Quantity—The quantity for the products you sent was different than what was listed on your FBA shipment.
Escalated Inbound Performance Feedback: Amazon may temporarily suspend your ability to create and modify inbound FBA shipments due to repeated problems with our inbound requirements.