Multi-Channel Fulfillment: Fulfill orders for your sales channels
Multi-Channel Fulfillment (MCF) fulfills orders for any of your sales channels at the same delivery speeds as Fulfillment by Amazon (FBA). For more information, visit our program page.
Shipping and Delivery speed
Delivery times are calculated from the time an order ships from our fulfillment center to when it is delivered to the buyer:
- 1 business day (Priority)
- 2 business days (Expedited)
- 3 to 5 business days (Standard)
For orders submitted against on hand inventory (inventory that is received and stored in a fulfillment center), Standard speed orders will ship within two business days and Expedited or Priority speed orders will ship by the next business day.
MCF also offers exports (cross-border shipments to a buyer in another country), but only for books, music, videos, and DVDs.
Create orders
You can create MCF orders through our quick order form, bulk order upload, or API integrations with providers such as Shopify, ChannelAdvisor, ShipStation, and WooCommerce.
Fees
MCF charges fulfillment fees for domestic orders and export orders. To preview your MCF fees, use our fee calculator.
Packaging
Most MCF orders are delivered in Amazon-branded packaging. We are working to provide non-Amazon packaging ("blank box") as an option for all MCF orders. See the program page for more details.
Reimbursements
You are eligible for reimbursement on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements by viewing the Amazon Fulfilled Inventory report or the Payments report.
- If you use MCF as a way to remove items from a fulfillment center, you are not eligible for lost or damaged reimbursements. Instead, create a removal order. For more information, visit Remove inventory (overview).
- If you use MCF as a way to fulfill Amazon orders, you are not eligible for lost or damaged reimbursements. Instead, use FBA. For more information, visit Getting started with Fulfillment by Amazon (FBA).
- MCF fulfillment fees cannot be reimbursed.
- Proof of your buyer’s delivery address is mandatory (for example, a screenshot of your order or a picture of the shipping label on the package) to receive a reimbursement.
- Reimbursement requests for lost orders must be submitted within 90 days of the promised delivery date to be considered for reimbursement.
Lost orders
If your order is not delivered within seven days after the estimated delivery date, you are eligible to file for lost reimbursement by contacting Selling Partner Support. Orders that are marked as delivered by the carrier are not eligible for reimbursement.
The reimbursement amount is calculated according to the FBA inventory reimbursement policy. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.
Damaged orders
If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item or items.
Returns
MCF supports returns to Amazon fulfillment centers. You can generate a return merchandise authorization (RMA) and track the status of a return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Return reports. See the MCF program page for more details.
Settings
You can change the name and text on your packing slip in the Multi-Channel Fulfillment settings.
Multi-Channel Fulfillment: Fulfill orders for your sales channels
- Inventory performance
- Manage FBA inventory
- Inventory Dashboard for FBA products
- Inventory dashboard for seller-fulfilled products
- FBA Inventory Age
- Multi-Channel Fulfillment: Fulfill orders for your sales channels
- Remove inventory (overview)
- FBA business reports
