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This article applies to selling in: United States

Multi-Channel Fulfillment: Fulfill orders for your sales channels

Amazon Multi-Channel Fulfillment (MCF) fulfills orders for your sales channels at the same delivery speed as Fulfillment by Amazon (FBA). For more information, go to Multi-channel fulfilment, our program page.

Shipping and delivery speed

Delivery times are calculated from the time an order ships from our fulfillment center to when it is delivered to the buyer:

  • 1 business day (Priority)
  • 2 business days (Expedited)
  • 3 to 5 business days (Standard)

For orders submitted against on-hand inventory (inventory that is received and stored in a fulfillment center), Standard orders will ship within two business days and Expedited or Priority orders will ship by the next business day.

MCF also offers exports (cross-border shipments to a buyer in another country), but only for books, music, videos, and DVDs.

Create orders

You can create MCF orders through our quick order form, bulk order upload, or API integrations with providers such as Shopify, ChannelAdvisor, ShipStation, and WooCommerce.

Fees

MCF charges fulfillment fees for domestic orders and export orders. To preview your MCF fees, use our fee calculator.

Packaging

Most MCF orders are delivered in Amazon-branded packaging. We are working to provide non-Amazon packaging ("blank boxes") as an option for all MCF orders. Go to the program page for more details.

Reimbursements

You are eligible for reimbursement on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements by viewing the Amazon Fulfilled Inventory report or the Payments report.

You are ineligible for reimbursements if the following applies:

  • If you use MCF as a way to remove items from a fulfillment center, you are not eligible for lost or damaged reimbursements. Instead, create a removal order. For more information, go to Remove inventory (overview).
  • If you use MCF as a way to fulfill Amazon orders, you are not eligible for lost or damaged reimbursements. Instead, use FBA. For more information, go to Getting started with Fulfillment by Amazon (FBA).
  • MCF fulfillment fees cannot be reimbursed. Fulfillment fees are inclusive of pick, pack, and ship.
  • Orders that are marked as delivered by the carrier are not eligible for reimbursement.

Reimbursement requests for lost orders must be submitted within 90 days of the promised delivery date to be considered for reimbursement.

Lost orders

If your order is not delivered within seven days after the promised delivery date or estimated delivery date, you are eligible to file for lost reimbursement by contacting Selling Partner Support. When submitting a reimbursement claim for an order that was lost, you must provide all three of the following:

  1. The ASIN or FNSKU and quantity of each impacted unit
  2. Proof of non-Amazon order, such as a screenshot of your Shopify order. The order must include the customer's name and address.
  3. Proof of refund or replacement, including the customer’s name and address. An example of proof is a screenshot of the MCF Order Details page that displays.

If your item qualifies for a reimbursement, our goal is for the reimbursement amount to match your estimated proceeds from that item. To calculate the reimbursement amount we follow FBA’s inventory reimbursement policy to derive your “estimated proceeds” from your FBA sales data. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.

Damaged, wrong, or missing items

If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item, wrong item, or missing items.

When submitting a reimbursement claim for an order that contains damaged, wrong, or missing items, you must provide all five of the following:

  1. ASIN or FNSKU and quantities of each impacted unit
  2. Proof of non-Amazon order, such as a screenshot of your Shopify order. The order must include the customer's name and address.
  3. Proof of refund or replacement including the customer’s name and address, such as a screenshot of the MCF Fulfillment Order Details page
  4. Images of the shipping box and all shipping labels
  5. One of the following based on the issue:
    • For damaged items, provide an image of the whole item including damage. For electronics, such as TVs and printers, include images of the serial and model numbers.
    • For wrong items, provide an image of the incorrectly received item showing the ASIN/FNSKU/LPN sticker. If available, include images of the model number and serial number.
    • For missing items, provide images of empty product packaging, images of all items received, and all unique ASIN/FNSKU/LPN stickers.

Returns

MCF supports returns to Amazon fulfillment centers. You can generate a return merchandise authorization (RMA) and track the status of a return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Return reports. Go to the MCF program page for more details.

Settings

You can change the name and text on your packing slip in the Multi-Channel Fulfillment settings page.

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