Amazon Multi-Channel Fulfillment (MCF) fulfills orders for your sales channels at the same delivery speed as Fulfillment by Amazon (FBA). For more information, go to Multi-channel fulfilment, our program page.
Delivery times are calculated from the time an order ships from our fulfillment center to when it is delivered to the buyer:
For orders submitted against on-hand inventory (inventory that is received and stored in a fulfillment center), Standard orders will ship within two business days and Expedited or Priority orders will ship by the next business day.
MCF also offers exports (cross-border shipments to a buyer in another country), but only for books, music, videos, and DVDs.
Most MCF orders are delivered in Amazon-branded packaging. We are working to provide non-Amazon packaging ("blank boxes") as an option for all MCF orders. Go to the program page for more details.
You are eligible for reimbursement on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements by viewing the Amazon Fulfilled Inventory report or the Payments report.
You are ineligible for reimbursements if the following applies:
Reimbursement requests for lost orders must be submitted within 90 days of the promised delivery date to be considered for reimbursement.
If your order is not delivered within seven days after the promised delivery date or estimated delivery date, you are eligible to file for lost reimbursement by contacting Selling Partner Support. When submitting a reimbursement claim for an order that was lost, you must provide all three of the following:
If your item qualifies for a reimbursement, our goal is for the reimbursement amount to match your estimated proceeds from that item. To calculate the reimbursement amount we follow FBA’s inventory reimbursement policy to derive your “estimated proceeds” from your FBA sales data. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.
If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item, wrong item, or missing items.
When submitting a reimbursement claim for an order that contains damaged, wrong, or missing items, you must provide all five of the following:
MCF supports returns to Amazon fulfillment centers. You can generate a return merchandise authorization (RMA) and track the status of a return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Return reports. Go to the MCF program page for more details.
You can change the name and text on your packing slip in the Multi-Channel Fulfillment settings page.