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This article applies to selling in: United States

Multi-Channel Fulfillment: Fulfill orders for your sales channels

Amazon Multi-Channel Fulfillment (MCF) fulfills orders for your sales channels at the same delivery speed as Fulfillment by Amazon (FBA). For more information, go to Multi-channel fulfillment, our program page.

Shipping and delivery speed

Delivery times are calculated from the time an order ships from our fulfillment center to when it is delivered to the buyer:

  • 1 business day (Priority)
  • 2 business days (Expedited)
  • 3 to 5 business days (Standard)

For orders that are submitted against on-hand inventory (inventory that is received and stored in a fulfillment center), Standard orders will ship within two business days and Expedited and Priority orders will ship within one business day.

MCF also offers exports (cross-border shipments to a buyer in another country), but only for books, music, videos, and DVDs.

Create orders

Multi-Channel Fulfillment (MCF) fulfills orders outside of Amazon, including your own website. You can create MCF orders through our quick order form, bulk order upload, or API integrations with providers such as Shopify, ChannelAdvisor, ShipStation, and WooCommerce.

A quick order form allows you to place a single ship or hold order against available FBA inventory by entering your customer's shipping address, items, and shipping speed. Multi-Channel Fulfillment bulk orders allows users to create and cancel multiple orders at once by uploading a completed template.

If you select "place order," you will create a “ship” order that will plan and ship within two business days for Standard speed and next business day for Expedited and Priority speeds. Creating a hold order will plan an order, reserving your inventory. The order must be activated on Multi-Channel Fulfillment order details page before the expected ship date to ship and meet the expected delivery date. If the order is activated after the expected ship date, the order will likely be delivered at a later date and may not update the expected delivery date. If the hold order is not activated within two weeks, the order will be cancelled.

Cancel orders

You can cancel any MCF order for up to five minutes after placing the order by clicking the "Cancel" button in the Order details page.

If you would like to cancel an order after the first five minutes have passed, contact us. We will try to cancel it for you but can't guarantee successful cancellation.

You are not charged for MCF orders that are successfully canceled before shipping. If some items in an order have shipped, charges for the shipped items apply.

Fees

MCF charges fulfillment fees for domestic orders and export orders. To preview your MCF fees, use our fee calculator.

Blank Box Fulfillment

Blank box fulfillment is currently in beta testing. In this program, we offer unbranded packaging for items that you ship to non-Amazon customers. We aim to make non-Amazon packaging (“blank boxes”) available for all MCF orders.

If you're enrolled in our beta program, our goal is to ship all your orders using dedicated blank box lanes. If a customer orders an item and the nearest fulfillment center has no blank box inventory available, our system will know that the item must be placed in a blank box upon recognizing your blank box status.

If a customer returns a blank box order, the return label will contain your business name as it appears on Amazon.com and the two additional lines: “Carrier – Leave if no response” and “Address Service Requested”.

If you want to enroll in the Blank Box fulfillment beta program, you can join the waiting list. Our teams are constantly monitoring this list and will send you an email as soon as your membership is accepted.

Currently, replenishment alerts for blank box inventory are not available. To find out how many items are blank-box-enabled for a specific ASIN, go to our MCF Inventory Report page.

Carrier preference

You can block your MCF orders from being shipped by Amazon Logistics for a 5% surcharge. For more information, go to Fulfillment fees for Multi-Channel Fulfillment orders.

You can block Amazon Logistics at the account level in MCF settings, or for individual orders in either the order creation page or MCF API.

If you block this shipping method through your MCF settings, by default none of your MCF orders will ship with Amazon Logistics. Changing your Amazon Logistics preference for individual orders will override your MCF settings preference for those orders.

Reimbursements

You are eligible for reimbursements on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements on the Amazon Fulfilled Inventory report or the Payments report.

You are ineligible for reimbursements if any of the following applies:

Additional notes:

  • MCF fulfillment fees (pick, pack, and ship) and orders that are marked as delivered by the carrier are ineligible for reimbursements.

Lost orders

If your order is not delivered within seven days after the promised delivery date or estimated delivery date, you can claim a lost reimbursement with Selling Partner Support. You have up to 90 days after the promised delivery date to submit your claim, which must include all three of the following:

  • The ASIN or FNSKU and quantity of each impacted unit
  • Proof of non-Amazon order, such as a screenshot of your Shopify order. The order must include the customer's name and address.
  • Proof of refund or replacement, including the customer’s name and address. An example of proof is a screenshot of the MCF Order details page.

If your item qualifies for a reimbursement, our goal is for the reimbursement amount to match your estimated proceeds from that item. To calculate the reimbursement amount, we follow FBA’s inventory reimbursement policy to derive your “estimated proceeds” from your FBA sales data. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.

Damaged, wrong, or missing items

If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item, wrong item, or missing items.

When submitting a reimbursement claim for an order that contains damaged, wrong, or missing items, you must provide all five of the following:

  • ASIN or FNSKU and quantities of each impacted unit
  • Proof of non-Amazon order, such as a screenshot of your Shopify order (the order must include the customer's name and address)
  • Proof of refund or replacement including the customer’s name and address, such as a screenshot of the MCF Fulfillment order details page
  • Images of the shipping box and all shipping labels
  • One of the following based on the issue:
    • For damaged items, provide an image of the whole item including damage. For electronics, such as TVs and printers, include images of the serial and model numbers.
    • For wrong items, provide an image of the incorrectly received item showing the ASIN/FNSKU/LPN sticker. If available, include images of the model number and serial number.
    • For missing items, provide images of empty product packaging, images of all items received, and all unique ASIN/FNSKU/LPN stickers.

Returns

MCF supports returns to Amazon fulfillment centers. You can generate a return merchandise authorization (RMA) and track the status of a return by checking your Order details page under Orders. For FBA customer returns, you can track the status in the Return reports. Go to MCF program for more details.

Settings

You can change the name and text on your packing slip in Multi-Channel Fulfillment settings.

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