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This article applies to selling in: United States

Multi-Channel Fulfillment: Fulfill orders for your sales channels

Amazon Multi-Channel Fulfillment (MCF) fulfills orders for your sales channels at the same delivery speed as Fulfillment by Amazon (FBA). For more information, go to Multi-channel fulfillment, our program page.

Shipping and delivery speed

Delivery times are calculated from the time an order ships from our fulfillment center to when it is delivered to the buyer. Shipping times are calculated from the time an order is placed to when it is shipped out from our fulfillment center. Tracking information is available as soon as an order is shipped. The below shipping and delivery times apply only for orders that are submitted against on-hand inventory (inventory that is received and stored in a fulfillment center).

Shipping Speed Shipping Delivery
Priority 1 business day 1 business day
Expedited 1 business day 2 business days
Standard 2 business days 3-5 business days

MCF also offers exports (cross-border shipments to a buyer in another country), but only for books, music, videos, and DVDs.

Create orders

Multi-Channel Fulfillment (MCF) fulfills orders outside of Amazon, including your own website. You can create MCF orders through our quick order form, bulk order upload, or API integrations with providers such as Shopify, ChannelAdvisor, ShipStation, and WooCommerce.

A quick order form allows you to place a single ship or hold order against available FBA inventory by entering your customer's shipping address, items, and shipping speed. Multi-Channel Fulfillment bulk orders allows users to create and cancel multiple orders at once by uploading a completed template.

If you select "place order," you will create a “ship” order that will plan and ship within two business days for Standard speed and next business day for Expedited and Priority speeds. Creating a hold order will plan an order, reserving your inventory. The order must be activated on Multi-Channel Fulfillment order details page before the expected ship date to ship and meet the expected delivery date. If the order is activated after the expected ship date, the order will likely be delivered at a later date and may not update the expected delivery date. If the hold order is not activated within two weeks, the order will be cancelled.

Cancel orders

To cancel an order, click the Cancel button on the Order details page. If the cancel button doesn’t appear as an option, contact us. We’ll work to cancel it for you but can't guarantee successful cancellation.

You are not charged for MCF orders that are successfully canceled before shipping. If some items in an order have shipped, charges for the shipped items apply.

Fees

MCF charges fulfillment fees for domestic orders and export orders. To preview your MCF fees, use our fee calculator.

Blank Box Fulfillment

Blank box fulfillment is currently in beta testing. In this program, we offer unbranded packaging for items that you ship to non-Amazon customers. We aim to make non-Amazon packaging (“blank boxes”) available for all MCF orders.

If you're enrolled in our beta program, our goal is to ship all your orders using dedicated blank box lanes.

If you want to enroll in the Blank box fulfillment beta program, you can join the waiting list. Our teams are constantly monitoring this list and will send you an email as soon as your membership is accepted.

Currently, replenishment alerts for blank box inventory are not available. To find out how many items are blank-box-enabled for a specific ASIN, go to our MCF Inventory Report page.

Carrier preference

You can block your MCF orders from being shipped by Amazon Logistics for a 5% surcharge. For more information, go to Fulfillment fees for Multi-Channel Fulfillment orders.

You can block Amazon Logistics at the account level in MCF settings, or for individual orders in either the order creation page or MCF API.

If you block this shipping method through your MCF settings, by default none of your MCF orders will ship with Amazon Logistics. Changing your Amazon Logistics preference for individual orders will override your MCF settings preference for those orders only.

Reimbursements

You are eligible for reimbursements on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements on the Amazon Fulfilled Inventory report or the Payments dashboard.

You are ineligible for reimbursements if any of you use MCF in the following ways:

Also ineligible for reimbursements are MCF fulfillment fees for pick, pack, and ship, and orders that are marked as delivered by the carrier.

How we calculate reimbursement value

Note that when an item qualifies for a reimbursement, we first deduct any fees, such as fulfillment fees, from the final reimbursement amount, as fees aren’t eligible for reimbursement. If we don't have enough information to calculate the estimated sale price of a unit using the price indicators described in the following sections, we’ll base the estimate on the price of a comparable product. We may ask you for additional information or documentation to help us determine that value.

Lost orders

If your order is not delivered within seven days after the promised delivery date or estimated delivery date, you can claim a lost reimbursement with Selling Partner Support. You have up to 90 days after the promised delivery date to submit your claim, which must include all three of the following:

  1. Order ID
  2. Proof of the original non-Amazon order, such as a screenshot of your Shopify order. The order must include the customer's name and address.
  3. Proof of refund or replacement provided to the customer, including the customer’s name and address.

Damaged, wrong, or missing items

If any items in your order are wrong, missing, or damaged in transit to the customer, then you can file for reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item, wrong item, or missing items within the package.

When submitting a reimbursement claim for an order that contains damaged, wrong, or missing items, you must provide all five of the following:

  1. Order ID, ASIN or FNSKU of damaged or missing items, and quantities of each impacted unit
  2. Proof of the original non-Amazon order, such as a screenshot of your Shopify order. The order must include all ASINs and corresponding quantities, as well as the customer's name and address.
  3. Proof of refund or replacement provided to the customer, including the customer’s name and address
  4. Images of the shipping box and all shipping labels
  5. Also provide the following based on the issue:
    • For damaged items, images of the whole item, including the damage. For electronics, such as TVs and printers, include images of the serial and model numbers.
    • For wrong items, images of the incorrectly received item showing the ASIN, FNSKU, and LPN sticker. If available, include images of the model number and serial number.
    • For missing items, if available, images of empty product packaging

Returns

MCF supports returns to Amazon fulfillment centers. You can generate a return merchandise authorization (RMA) and track the status of a return by checking your Order details page under Orders. For FBA customer returns, you can track the status in the Return reports. Go to MCF program for more details.

Settings

You can change the name and text on your packing slip in Multi-Channel Fulfillment settings.


Multi-Channel Fulfillment: Fulfill orders for your sales channels


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