Amazon Multi-Channel Fulfillment (MCF) fulfills orders for your sales channels at the same delivery speed as Fulfillment by Amazon (FBA). For more information, go to Multi-channel fulfillment, our program page.
Delivery times are calculated from the time an order ships from our fulfillment center to when it is delivered to the buyer:
For orders that are submitted against on-hand inventory (inventory that is received and stored in a fulfillment center), Standard orders will ship within two business days and Expedited and Priority orders will ship within one business day.
MCF also offers exports (cross-border shipments to a buyer in another country), but only for books, music, videos, and DVDs.
You can cancel any MCF order for up to five minutes after placing the order. Click the "Cancel" button in the Order details page.
If you would like to cancel an order after the first five minutes have passed, contact us. We will try to cancel it for you but can't guarantee successful cancellation.
You are not charged for MCF orders that are successfully canceled before they've shipped. If some of the items in an order have shipped, charges for the shipped items apply.
Blank box fulfillment is currently in beta testing. In this program, we offer unbranded packaging for items that you ship to non-Amazon customers. We aim to make non-Amazon packaging (“blank boxes”) available for all MCF orders.
If you're enrolled in our beta program, our goal is to ship all your orders using dedicated blank box lanes. If a customer orders an item and the nearest fulfillment center has no blank box inventory available, our system will know to place the item in a blank box upon recognizing your blank box status.
If a customer returns a blank box order, the return label will contain your business name as it appears on Amazon.com and the two additional lines: “Carrier – Leave if no response” and “Address Service Requested”.
If you want to enroll in the Blank Box fulfillment beta program, you can join the waiting list. Our teams are constantly monitoring this list and will send you an email as soon as your membership is accepted.
Currently, replenishment alerts for blank box inventory are not available. To find out how many items are blank-box-enabled for a specific ASIN, go to our MCF Inventory Report page.
You can block your MCF orders from being shipped by Amazon Logistics for a 5% surcharge. For more information, go to Fulfillment fees for Multi-Channel Fulfillment orders.
If you block this shipping method through your MCF settings, by default none of your MCF orders will ship with Amazon Logistics. Changing your Amazon Logistics preference for individual orders will override your MCF settings preference for those orders.
You are eligible for reimbursements on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements on the Amazon fulfilled inventory report or the Payments report.
You are ineligible for reimbursements if any of the following applies:
Also ineligible for reimbursements are MCF fulfillment fees (pick, pack, and ship) and orders that are marked as delivered by the carrier.
If your order is not delivered within seven days after the promised delivery date or estimated delivery date, you can claim a lost reimbursement with Selling Partner Support. You have up to 90 days after the promised delivery date to submit your claim, which must include all three of the following:
If your item qualifies for a reimbursement, our goal is for the reimbursement amount to match your estimated proceeds from that item. To calculate the reimbursement amount we follow FBA’s inventory reimbursement policy to derive your “estimated proceeds” from your FBA sales data. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.
If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item, wrong item, or missing items.
When submitting a reimbursement claim for an order that contains damaged, wrong, or missing items, you must provide all five of the following:
MCF supports returns to Amazon fulfillment centers. You can generate a return merchandise authorization (RMA) and track the status of a return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Return reports. Go to the MCF program page for more details.
You can change the name and text on your packing slip in the Multi-Channel Fulfillment settings page.