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This article applies to selling in: United States

FBA Customer Service

When you use FBA, your listings are displayed with the Fulfillment by Amazon logo, so customers know that packing, delivery, customer service, and returns are all handled by Amazon.

Amazon's world-class customer service team manages customer inquiries, refunds, and returns for your FBA orders. This service is provided at no charge to you with the exception of the Returns Processing Fee for certain product categories. When you use FBA, your time can be spent growing your business (or taking a vacation) rather than managing customer service.

When you use FBA, your listings are displayed with the Fulfillment by Amazon logo, so customers know that packing, delivery, customer service, and returns are all handled by Amazon.

For orders from the Amazon website that Amazon fulfills, we will manage all customer service associated with fulfillment of your products in the program. Our online Returns Center provides customers with help pages and details about how to contact us. If the customer wants to return a product, we direct the customer to our online Returns Center.

If you use the Buyer-Seller Messaging Service, note that this service is for product inquiries only. Any customer service related inquiries, such as how or where to return a purchased product, on Amazon-fulfilled orders should be redirected to Amazon Customer Service.

Products sold somewhere other than Amazon and fulfilled through Amazon's fulfillment center (Multi-Channel Fulfillment) are not eligible for Amazon's Customer Service.

How Amazon manages your returns

Learn how Amazon manages customer returns for Amazon web-site and Multi-Channel Fulfillment orders:

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