When a buyer adds your product to
their shopping cart and checks out, Amazon processes their order following these
Amazon places the order in
The quantity available for the listing is subtracted from your quantity in
Inventory. If there was a quantity of one at the time the order was
placed, the listing will be removed from the Amazon offer page and appear in
Inventory with a quantity of zero while the order is being
Pending orders will not
appear in either the Orders report or the Unshipped Orders
report and will be grayed out (non-actionable) in Manage Orders.
Amazon holds all orders for 30 minutes, which gives buyers an opportunity to
cancel orders. Buyer-canceled orders will appear in Manage Orders as
canceled, and will be grayed out. In some cases, our payment and order detail
verification processes may potentially extend order processing times for as long
as 21 days. For more information, see Pending Orders. If a buyer
contacts you while an order is in Pending status,
refer them to Amazon Customer Service for more information.
Amazon verifies the order.
Amazon attempts to validate the buyer's payment method and order details. At
this stage, you will see one of three different status types in Manage Orders:
Payment verification is successful. See step 3.
Payment verification is initially unsuccessful or extended. In some cases,
our payment and order detail verification processes may extend order
processing times, potentially for as long as 21 days. Pending orders should
not be shipped, even if the buyer contacts you directly. Pending orders will
not appear in either the Orders report
or the Unshipped
Orders report and will be "grayed out" (non-actionable) in
An order gets canceled if payment authorization does not succeed or in
cases of fraud. Amazon will not notify you when an order is canceled, other
than recording the order as canceled in Manage Orders.
No further action is necessary.
If a buyer contacts you about a canceled order and you still have available
inventory, you can invite them to place a new order on Amazon.
When payment is verified on an
order, Amazon does the following:
Changes the status to Unshipped
Sends an order confirmation to the
buyer with the estimated delivery date
Sends an order notification to
Note: Do not rely solely
on email notifications for order confirmation. Check your Manage Orders
page or Orders reports for unshipped orders at least once a day.
Note: If an order is delayed
because of Amazon's processes, we will provide the buyer with a new delivery
date based on the date the order is released from Pending status.
You process the order.
Once an order is in Unshipped status, you
must either fulfill or cancel the order. Keep in mind that buyers can leave
feedback on seller-canceled orders.
expects sellers to maintain accurate inventory levels. Failure to adjust your
inventory in a timely manner can lead to excessive pre-fulfillment order
cancellations. For information on how we factor canceled orders into your overall
performance, see Customer Metrics.
Get the delivery address in one
of these locations:
Note: To protect confidential
buyer information, Amazon does not include the buyer’s delivery address in
the Sold, Ship
Ship the order to the buyer using
the delivery address and the requested shipping method.
Note: Only ship orders that
you can verify as Unshipped in Manage Orders
or through the reports.
Confirm shipment using one of
the following methods:
From the Manage
Orders page, click Confirm
Shipment and complete the required information.
Upload a Shipping
Confirmation file for multiple orders (only available to
sellers with Professional selling accounts).
You must confirm shipment of
the order with Amazon within 30 days of the order date. Otherwise,
Amazon will automatically cancel the order and you will not be paid
even if you shipped the order. One week before the 30 day cutoff, you
will see a warning in Manage
Orders ("Confirm as shipped by [date] to avoid
cancellation"), and you will receive a notification by email.
You may only redirect an
order to an address other than the one provided in step 4(a) if the
buyer or Amazon Customer Services has contacted you through the Amazon
messaging system and requested the change.