You can cancel any unshipped order from
your Manage orders page. After you cancel an order, Amazon will send
an order cancellation email to the buyer.
Cancel one order
On the Manage Orders page,
locate the order you want to cancel.
Click Cancel Order in the
On the Cancel Order page,
select a Reason for
Cancellation. You may also enter any information you want to keep
track of in the Seller
Cancel multiple orders
You can also cancel multiple orders
using one of the following techniques:
We expect sellers to maintain accurate
inventory levels. Failure to adjust your inventory in a timely manner can lead to
excessive pre-fulfillment order cancellations. For information on how we factor
cancelled orders into your overall performance, see Customer Metrics
Important: You must be an Amazon MWS developer in order to send a Feeds
Occasionally, you may need to cancel
part of an order with multiple items and refund the items that are cancelled. If you manage your orders using
inventory files, you can upload an Order Adjustment Feed.
To cancel or refund part of a
multi-item order, follow these steps:
Ship and confirm all the order items that
you can fulfill.
Use an Order
Adjustment Feed to submit a refund for the order items that you cannot
fulfill. Provide the following information in the feed:
Quantity Cancelled: The quantity that
cannot be fulfilled.
Adjustment Reason: The refund code.
Select either NoInventory or CustomerCancel.
For more information, see Refund or Partially Cancel Orders—Order Adjustment or Partial Cancellation.