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This article applies to selling in: United States

Submit or cancel a Multi-Channel Fulfillment order

With Multi-Channel Fulfillment (MCF), customers place orders on one of your other sales channels. You submit the customer information to Amazon, and we fulfill the order.

If you fulfill the orders you sell on Amazon, you are not restricted from using MCF. However, Amazon does not take responsibility for negative customer feedback with regard to:

  • Late shipment rate
  • On-time delivery
  • Valid tracking rate
  • A-to-z Guarantee and chargeback claims filed due to late shipment

Orders placed for out-of-stock items, and delivery attempts to invalid addresses will appear as Unfulfillable. There is no charge for unfulfillable orders, but they will not be processed. You must submit a new order when the item is in stock, or when you have a valid delivery address.

Important: Expedited and Priority Orders placed after 1:00 p.m. ET will ship on the following business day.

Create a Multi-Channel Fulfillment order

Create MCF orders one-at-a-time

  1. On the Manage Inventory page (sign-in required), select the items you want to include. The item limit for MCF orders is 999 for a single MSKU and 150 for multiple MSKUs.
  2. In the Actions drop-down menu, click Create Fulfillment Order.
  3. In the Ship-to Address text box, type the customer's name and address.
    Important: The destination address cannot be changed once an order is placed. Issues related to the destination address cannot be resolved until the order is delivered. Orders containing products identified as Dangerous goods cannot be shipped to P.O. box addresses.
  4. Optional, but recommended: In the Customer Email Address field, type the customer's email address to send an email confirmation and tracking number when the order ships.
  5. In the Set Order ID field, type the order ID.
  6. Under Print on Packing Slip:

    • Review the Order ID. By default, the order ID is the same as the order ID field above. To use a different ID on the packing slip, clear the Same as above checkbox and type a new ID.
    • In the Order Date field, select the order date.
    • Optional: In the Comments field, type a message (150 characters or less).
    Tip: For branded packing slip options, see Branding options for Multi-Channel Fulfillment.

  7. Under Specify Ordered SKUs/Units, confirm that the list of products is correct.
  8. To add items, in the Search and Add items fields, type a title, MSKU, ASIN, or FNSKU. Click Search.
  9. To delete a product, in the Delete column, select the checkbox. Click Continue.
  10. Under Choose Fulfillment Action, select one of the following:

    • Hold to reserve inventory for 2 weeks. It will not ship until you change the selection.
    • Ship to immediately fill the order.

  11. Under Choose Shipping Speed, select a shipping speed.
    Important: Amazon cannot provide expedited shipping to P.O. boxes.
  12. In the Order Summary, review the order and shipping information. Click Change to modify the selected information.
  13. Click Place Order.

Create MCF orders in bulk

Download the Fulfillment Request template to create your order request. There are 4 tabs in the template:

  • Instructions provides template directions.
  • Data Definitions provides an explanation of the columns in the template.
  • Example shows how to fill out the spreadsheet.
  • Fulfillment Request provides a blank spreadsheet for creating your order request.

  1. Review Instructions and Data Definitions.
  2. Follow the instructions to add the appropriate information to the spreadsheet.
  3. Sort your data based on the MerchantFulfillmentOrderID column. This groups all the products from the same order together.
  4. Click File and then Save As. Save the file to your preferred location. In the File name text box, type a file name. In the Save as type drop-down list, select Text (Tab delimited) (*.txt). Click Save.
  5. On the Upload Multi-Channel Fulfillment File page, under Upload your created Order File, click Browse to locate your file, and then click Open. Click Upload now to upload the order request.
  6. Under Review File Status and History, click Refresh to view the progress of the upload. After the upload is complete, review the report that is generated for additional information, errors, or warnings. Three common errors are:

    • Delivery SLA not available: Delivery to the specific ZIP code is not available.
    • SKU not recognized: If the SKU is not recognized, it shows as an order that cannot be processed in your seller account.
    • SKU OOS: This error indicates a SKU is out of stock.

Create MCF orders using Amazon Marketplace Web Service (Amazon MWS) API

You can also create Multi-Channel Fulfillment orders, using the Fulfillment Outbound Shipment API section of Amazon Marketplace Web Service (Amazon MWS).

  • Preview potential fulfillment orders and view estimated shipping fees and shipping dates based on shipping method.
  • Get detailed item-level, shipment-level, and order-level information for any existing fulfillment order.
  • Return items to the fulfillment center that you fulfilled using Amazon Marketplace Web Service (Amazon MWS).

Cancel a Multi-Channel Fulfillment order

You can cancel any order in Planning, Pending, or Processing status. You are not charged for orders that are successfully canceled before they ship. If some of the items in an order have shipped, charges for the shipped items apply.

Important: You can generally cancel an order within 15 minutes after it is placed. After 15 minutes, there is no guarantee that the cancellation will be successful.

Cancel MCF orders one-at-a-time

  1. On the Manage Orders page, click the order ID.
  2. Under Order Details for Multi-Channel Fulfillment Order, click Cancel Order.

Cancel MCF orders in bulk

  1. On the Upload Multi-Channel Fulfillment File page, click Cancel Order.
  2. Click Download Template.
  3. Review the instructions and data definitions.
  4. In the MerchantFulfillmentOrderID column, type the order ID for each Multi-Channel Fulfillment order you want to cancel.
    Important: The ID in the MerchantFulfillmentOrderID column must match the fulfillment order ID of the original fulfillment request.
  5. Click File and then Save As. Browse to the location where you want to save your file. In the File name text box, type a name for your file. In the Save as type drop-down list, select Text (Tab delimited) (*.txt). Click Save.
  6. On the Upload Multi-Channel Fulfillment File page, click the Cancel Order tab.
  7. Under Upload Your Cancel Order File, click Browse to locate your file, and then click Open. Click Upload now to upload the cancellation request.
  8. Under Review File Status and History, click Refresh to view the upload progress. Once the upload is complete, review the report that is generated for any additional information, errors, or warnings.

Cancel MCF orders using Amazon Marketplace Web Service (Amazon MWS) API

You can also cancel Multi-Channel Fulfillment orders using the CancelFulfillmentOrder operation from the Fulfillment Outbound Shipment API section of Amazon Marketplace Web Service (Amazon MWS).

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