This article applies to selling in: United States
Why am I no longer receiving order notification e-mails?
As long as you have e-mail order notifications enabled in your Notification Preferences, Amazon Payments will send you a notice every time a new order is placed.
If you are no longer receiving these e-mails, you should make sure that:
- E-mail order notifications are still enabled in your Notification Preferences found in the Settings drop-down menu.
- You have received new orders since the e-mails stopped coming.
- Any firewall or anti-spam software you have installed is not blocking these e-mails.
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Related articles
- How do I add a product to an order?
- What happens when a buyer places an order?
- How will I know when I have a sale?
- What should I do when a buyer contacts me, but I didn't get a Sold, Ship Now email?
- What do I do if some of my orders are missing?
- Why am I no longer receiving order notification e-mails?
- How come my item was sold to two buyers?
- A buyer has asked me to ship an order to a different address. What should I do?
- Can I get a complete order report instead of an incremental one?
- Can I generate a report for orders older than 30 days?
- How many items can a buyer include in one order?
- What should I do if a buyer wants to return an item?
- How can I check my orders?
- What if a buyer says they didn't receive their order?
- What if a buyer returns the wrong item?
- How can I contact a buyer if there are issues with the order?
- What should I do if a buyer wants to cancel an order?
- If there are multiple items in a single order, can I issue a refund for just one of them?
- Why do I see canceled orders on the Manage Orders page?
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